Experienced Customer Support Specialist – Rental Property Insurance

At arenaflex, we're revolutionizing the insurance industry with our innovative approach to rental property insurance. As a Customer Support Specialist on our Client Experience team, you'll play a vital role in delivering world-class experiences for our customers, driving brand loyalty, and retention. If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you.

About arenaflex

arenaflex is a leading insurance technology company specializing in rental property insurance for landlords. With over $20 billion in managed risk, we're committed to becoming the world's best and largest insurer of rental properties. Our mission is to deliver fast, affordable insurance and pay claims quickly and fairly. To achieve this, we've assembled a team of exceptional engineers, actuaries, sales, and service professionals who share our passion for excellence.

The Role

As a Customer Support Specialist on our Client Experience team, you'll be the face of arenaflex, providing top-notch support to our customers, lenders, and independent agents. Your primary responsibilities will include:

• Responding to high volumes of calls and emails from customers, lenders, and agents
• Handling general servicing requests for active policies, such as billing inquiries, system navigation, policy document requests, and policy changes
• Processing requests across multiple insurance carrier systems and maintaining updated records in our agency management system (Salesforce)
• Managing clerical and administrative tasks related to policy servicing, as needed

Your Background

To succeed in this role, you'll need to possess:

• Customer Service: Direct experience working in a customer-facing role with excellent verbal and written communication skills
• Tech Savvy: Above-average technical skills, with the ability to learn new systems and tools quickly
• Solution Oriented: A problem-solving mindset, with the ability to figure out solutions without explicit instructions
• Self-Driven: The ability to thrive under pressure, manage a large workload, and take ownership of tasks

Licensing

While a Property & Casualty (P&C) insurance license is not required to apply, you'll need to obtain one within 90 days of your start date. We'll provide guidance and support to help you prepare for the P&C exam in your resident state (Kansas or Missouri).

Compensation and Benefits

As a valued member of our team, you'll enjoy:

• Competitive Salary: $65,000 per year, with the potential for growth and equity in the company
• Benefits: Comprehensive health insurance, including medical, dental, vision, life, disability, HSA, and FSA
• 401K: A retirement savings plan to help you plan for the future
• Free Snacks and Team Lunches: Enjoy our on-site amenities and team-building activities
• Flexible Schedule: Work from our office in the Kansas City metro area, with a schedule that suits your needs

Location and Schedule

Our office is located in Overland Park, Kansas, and our Customer Support team is available Monday through Friday, 7am to 7pm CT. Your schedule will be either 8am to 5pm or 9am to 6pm, depending on your needs.

Why Join Us

At arenaflex, we're passionate about creating a unique and inclusive culture that values teamwork, innovation, and growth. As a member of our team, you'll enjoy:

• A Fast-Paced Environment: Join a rapidly growing company with exceptional funding and opportunities for advancement
• Top-Notch Compensation: Enjoy competitive salaries, equity in the company, and comprehensive benefits
• A Unique Culture: Experience a workplace that values honesty, transparency, and teamwork
• Awards and Recognition: arenaflex has been recognized as one of the top startups in the industry, with awards from Newsweek, Investopedia, and Forbes

What Our Team Members Say

Don't just take our word for it! Check out what our team members have to say about working at arenaflex:

• "I love the fast-paced environment and the opportunity to wear multiple hats. arenaflex is a company that truly values its employees and provides a unique culture that's hard to find elsewhere." - Emily, Customer Support Specialist
• "The compensation and benefits package is top-notch, and the equity in the company is a great perk. I feel like I'm part of something special here." - David, Software Engineer

Ready to Join the arenaflex Team?

If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you. Apply now to become a part of our dynamic team and help us revolutionize the insurance industry! Apply to this Job Apply for this job