Experienced Customer Success Manager – EU Markets: Drive Growth and Success for arenaflex

At arenaflex, we're revolutionizing the self storage industry with our cutting-edge software platform. As a fast-growing team, we're expanding across Europe and seeking a talented Customer Success Manager to join our ranks. This is an exciting opportunity to make a real impact, build lasting relationships, and help our customers succeed in the EU markets.

Why this role matters

As we continue to grow and expand our presence in Europe, we're committed to delivering exceptional customer experiences that drive growth and loyalty. Our Customer Success Manager will play a vital role in onboarding and supporting operators across EU markets, ensuring they get the most out of our platform and achieve their business goals. With your expertise and passion, you'll help us build a strong foundation for success in these new markets.

What you'll do

As a Customer Success Manager at arenaflex, you'll be responsible for:

• Onboarding new customers across EU markets, guiding them through setup and training to ensure a seamless experience
• Providing exceptional support to customers via email, chat, and video, particularly where language or local context matters
• Building long-term relationships with your assigned accounts, understanding their needs, and delivering tailored solutions
• Monitoring account health, usage, and risks to identify opportunities for growth and improvement
• Helping operators get more value from arenaflex, surfacing opportunities, and promoting key features to drive revenue growth
• Utilizing tools like HubSpot, Notion, and Stripe to track progress and inform decisions
• Serving as the voice of the EU customer, sharing insights to improve our product and service

What we're looking for

We're seeking a highly motivated and organized individual with:

• Fluency in English and at least one of the following languages: French, Spanish, German, or Italian
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Experience in SaaS, onboarding, or customer support is a plus, but not required
• A calm and patient demeanor, with the ability to work in a fast-paced environment
• Strong problem-solving skills, with the ability to think critically and creatively

What we offer

As a valued member of our team, you'll enjoy:

• A competitive salary and share options
• 35 days holiday and private health insurance for you and your family
• A pension plan and remote work options with access to our Belfast office
• Apple hardware and a collaborative, dynamic work environment
• Opportunities for growth and development, with a focus on continuous learning and improvement

How to apply

If you're passionate about delivering exceptional customer experiences and driving growth in the EU markets, we'd love to hear from you. Please submit your application via the form by 27 July 2025. We're reviewing applications as they come in and will be in touch if it looks like a match. Join our team at arenaflex and be part of a revolution that's changing the face of the self storage industry. Apply now and take the first step towards a rewarding and challenging career with us. Apply for this job