Experienced Full Stack Customer Success Manager – Tokyo

Join arenaflex, a pioneering AI research and deployment company, as we push the boundaries of artificial intelligence to benefit all of humanity. We're seeking an exceptional Customer Success Manager to collaborate directly with our largest Enterprise and Strategic customers in Tokyo, Japan. As a key member of our Customer Success team, you will be instrumental in driving adoption and value of our products, ultimately responsible for understanding our customer's needs and delivering an excellent experience.

About arenaflex

arenaflex is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

About the Role

We are looking for a Strategic Customer Success Manager to collaborate directly with our largest Enterprise and Strategic customers. You will be crucial to the success of our largest customers and will be instrumental in driving adoption and value of our products. You will collaborate closely with the Sales, Product, Marketing, Partnerships, and Engineering teams to ensure seamless handoffs and effective communication.

Key Responsibilities:

* Work with enterprise and strategic organizations to bring our products to the biggest global organizations

• Create and implement customer success plans that outline goals, potential challenges, KPIs, and timelines
• Travel ~15% of the time to develop and nurture strong customer relationships to understand their business goals and needs
• Strategize and execute initiatives to deliver an exceptional customer experience
• Own the relationship with Product for these largest customers who are pushing the product's boundaries
• Work with our Partnerships team on our partner strategy and model with third parties and system integrators
• Be an AI thought leader with customers and pair this with deep industry-specific expertise to help drive this transformative technology
• Implement and run use case development and enablement sessions that can scale across multiple regions and lines of business
• Gather and relay customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning
• Collaborate closely with the Sales team to ensure seamless handoff between pre- and post-sale
• Anticipate at-risk renewals or user churn and collaborate with the relevant internal teams to devise corrective action plans
• Foster customer advocacy and facilitate customer testimonials and case studies

You'll Thrive in this Role if You:

* Have 8+ years of experience in a customer success (or similar) role, preferably working with a technical enterprise product

• Are proficient in both Japanese and English, as this is essential to effectively carry out key responsibilities such as partnering with customers and product teams, developing use cases, demonstrating value, and collaborating with headquarters
• Have 5+ years managing relationships with large, global, and complex organizations
• Experience working with global 1000 Enterprise customers with multiple stakeholders, and managing success programs as the key advisor to global as well as regional customer organizations
• Highly skilled at building deep and broad relationships across a complex, matrixed organization
• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders
• Can proactively identify pain points in the product and with our customers
• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed
• Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize
• Are personally committed to fostering the safe and ethical evolution of AI

What We Offer:

* A dynamic and inclusive work environment that values diversity and promotes growth

• Opportunities to work with cutting-edge AI technology and contribute to shaping the future of technology
• Collaborative and supportive team that encourages innovation and creativity
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Relocation assistance to new employees
• Hybrid work model of 3 days in the office per week

How to Apply:

If you're passionate about AI and customer success, and you're looking for a challenging and rewarding role, please submit your application through our website. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see our Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified Applicants with Arrest or Conviction Records:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

Reasonable Accommodations:

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

Global Applicant Privacy Policy:

arenaflex Global Applicant Privacy Policy can be found here.

Join the arenaflex Team:

At arenaflex, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. Apply for this job