Experienced Customer Success Manager – Manufacturing and Industrial Technology
At arenaflex, we're revolutionizing the way complex products are created, manufactured, and used across industries. Our cutting-edge platform, built on advanced industrial technology, offers unprecedented visibility into products and AI-driven tools that highlight problems and generate quantitative data. We're looking for a seasoned Customer Success Manager to join our team and drive customer outcomes and revenue growth for our industry-changing products.
About arenaflex:
arenaflex was founded in 2019 with a mission to upgrade manufacturing. Our team of engineers, with deep experience across the product development cycle, became frustrated by the cost and complexity of modern manufacturing. So, we decided to upgrade it. We're building for greater intelligence, autonomy, and speed, with deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again. Headquartered in Cambridge, MA, and with an office in San Francisco, CA, arenaflex is a rapidly scaling startup that's changing the game in industrial technology. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be.
About the Role:
As a Customer Success Manager at arenaflex, you'll own the complete customer lifecycle from post-sale onboarding through renewals and expansion. You'll serve as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products. Working at the intersection of advanced industrial technology and customer strategy, you'll lead business reviews, develop and execute on mutual customer success plans, and drive net revenue retention through strategic account growth.
Key Responsibilities:
* Serve as the primary point of contact and trusted advisor for your customer accounts, coordinating cross-functional collaboration across the company with Solutions Engineering, Sales, Marketing, Product, and Finance
- Identify, track, and quantify business impact, demonstrating ROI of arenaflex's products and services
- Proactively manage renewals processes and mitigate churn risk
- Identify upsell, cross-sell, and new use case opportunities within your portfolio of accounts to drive expansion
- Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/goal planning, product roadmap reviews, and adoption check-ins
- Help build and improve a scalable customer success function, including data-driven decision making, and standard processes and playbooks
What You'll Need:
* Engineering B.S. degree or equivalent technical experience
- 6+ years of client-facing experience, such as in account management, consulting, or program management and/or working in an industrials sector such as tooling, equipment, discrete manufacturing, and/or automotive, or aerospace and defense
- You understand the typical business models, manufacturing processes, and supplier dynamics for the industries that you have experience in
- Excellent verbal and written communication that flexes to be effective across levels of an organization
- Ability to independently create and deliver executive-level presentations
- Familiarity with manufacturing processes
- Extremely organized and ready to dive head-first into a rapidly scaling startup environment
Bonus Points:
* MBA or equivalent business experience
- Quality Control or Quality Assurance experience
Additional Information:
arenaflex offers competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company-wide events, and more! We're committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. If you're excited about our technology, the opportunity, and are eager to learn more, we'd love to hear from you! In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information, or veteran status. Reach out if you want to be a part of what we're building.
How to Apply:
If you're ready to join a team that's changing the game in industrial technology, click the link below to apply for this exciting opportunity. Apply to this Job Apply for this job