Senior Data Analyst, Customer Analytics – Drive Business Growth with Data-Driven Insights at arenaflex

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented Senior Data Analyst to join our Business Analytics team. As a key member of our team, you'll play a critical role in driving customer acquisition and retention by delivering actionable insights that inform our business decisions.

About arenaflex

arenaflex is a leading technology company that's passionate about innovation and customer satisfaction. We're committed to creating a workplace culture that's inclusive, collaborative, and supportive of our employees' growth and well-being. Our team is dedicated to delivering exceptional results, and we're looking for like-minded individuals who share our vision and values.

Job Summary

We're seeking an experienced Senior Data Analyst to join our Business Analytics team. As a Senior Data Analyst, you'll work closely with cross-functional stakeholders to drive customer acquisition and retention. You'll deliver deep, actionable insights in a timely manner to optimize and grow our business. This role requires a strong analytical mindset, excellent communication skills, and the ability to work effectively with multiple stakeholders.

Key Responsibilities

* Deliver timely and actionable insights to inform business decisions and drive customer acquisition and retention

• Work closely with cross-functional stakeholders to understand business needs and develop data-driven solutions
• Develop and maintain complex data models, dashboards, and reports using Tableau and other analytics tools
• Extract and transform data from Snowflake warehouse using SQL
• Design, build, operate, and maintain Tableau dashboards to visualize data insights
• Collaborate with data scientists and engineers to develop and implement data-driven solutions
• Develop and maintain expertise in customer growth concepts, such as CAC/LTV, retention curves, onboarding & activation funnels
• Stay up-to-date with industry trends and best practices in data analytics and customer growth

Essential Qualifications

* Bachelor's degree in a quantitative discipline, such as Math, Computer Science, Economics, or Analytics

• Master's degree in Business Analytics or a related field is highly preferred
• 3+ years of hands-on experience in business and/or product analytics, working with large, multi-dimensional datasets
• Exceptional communication skills, both verbal and written
• Skilled in extracting and transforming data from Snowflake warehouse using SQL
• Hands-on experience in designing, building, operating, and maintaining Tableau dashboards
• Experience working with tools like MMPs (e.g. Adjust, AppsFlyer), CRM tools (e.g. Braze), web analytics (Google Analytics), product analytics & experimentation tools (Amplitude, Eppo, Mixpanel)
• Experience in experimentation (A/B tests, geo tests, etc.) and basic statistics (e.g. hypothesis testing)

Preferred Qualifications

* Knowledge of customer growth concepts, such as CAC/LTV, retention curves, onboarding & activation funnels

• Experience working with data visualization tools, such as Tableau, Power BI, or D3.js
• Familiarity with machine learning algorithms and techniques
• Experience with data warehousing and ETL processes
• Strong understanding of data modeling and database design

Skills and Competencies

* Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Strong attention to detail and ability to deliver high-quality results
• Ability to collaborate with multiple stakeholders and peers on the data team
• Fast learner with the ability to admit defeat, ask for help, and iterate quickly
• Respectfully candid with the ability to provide constructive feedback and suggestions

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and advance your career

• Opportunities for professional growth and development through mentorship, training, and education
• Collaborative and dynamic work environment with a team of experienced professionals
• Flexible work arrangements, including remote work options and access to our office spaces
• Unlimited vacation and competitive pay and benefits

Work Environment and Company Culture

* arenaflex is committed to creating a workplace culture that's inclusive, collaborative, and supportive of our employees' growth and well-being

• We offer a strong work-life blend, with flexible work arrangements and a focus on employee well-being
• Our team is passionate about innovation and customer satisfaction, and we're looking for like-minded individuals who share our vision and values
• We travel a few times a year for team events, company-wide off-sites, and more

Compensation, Perks, and Benefits

* Competitive pay and benefits package

• Employee Stock Options
• Unlimited vacation
• Strong work-life blend
• Flexible work arrangements (wfh, remote, or access to one of our office spaces)
• Benefits for both physical and mental well-being (wellness credit and L&D credit)
• Parental leave
• Travel opportunities for team events, company-wide off-sites, and more

How to Apply

If you're a motivated and experienced data analyst looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! Apply to this Job Apply for this job