Experienced Customer Service Representative – Korea & Japan Market Expansion

At arenaflex, we're not just building a company – we're crafting a community that values authenticity, flexibility, and human connection. As a leading tech flexible living platform in Asia Pacific, we're committed to providing high-quality, community-centric accommodations that make a real difference in people's lives. We're now seeking an exceptional Customer Service Representative to join our Korea & Japan team, where you'll play a vital role in delivering an unforgettable experience for our customers.

About arenaflex

arenaflex started with a simple yet ambitious vision: to provide comfortable and enjoyable long-term or short-term stays in our beautiful properties. Today, we've expanded our offerings to cater to the evolving needs of our customers, with over 6000 rooms across Singapore and Indonesia. Our mission is to build a leading tech flexible living platform in Asia Pacific, and we're excited to take the next step in our journey with the right team members.

Our Culture

At arenaflex, we believe in the power of a team that's driven, result-focused, and passionate about making things happen. We encourage our team members to be their authentic selves, to take ownership of their work, and to strive for excellence in everything they do. Our flexible work environment allows you to work from the property, from home, or anywhere that inspires you, so you can stay productive and enjoy a change of scenery whenever you need it.

Job Summary

As a Customer Service Representative, you'll be the face of arenaflex in Korea and Japan, responsible for delivering exceptional customer experiences that exceed our customers' expectations. You'll work closely with our Sales Manager Korea to ensure seamless communication, resolve customer inquiries, and drive sales growth. If you're a customer service enthusiast with a passion for building relationships and a knack for problem-solving, we want to hear from you!

Key Responsibilities

* Compliance: + Verify valid IDs/documents during booking to comply with legal requirements + Maintain a 100% compliance rate for updated tenant identification records + Ensure unit occupancy adheres to capacity regulations

• Pre-Sales Management:

+ Respond to any leads within 10 minutes from the first message + Manage booking forms and ensure customers complete the forms with no issue

• Post-Sales Management:

+ Address tenant inquiries regarding invoices, payment methods, and check-in details + Resolve inquiries related to lease terms (extensions, date changes) + Facilitate a smooth customer experience by directing inquiries to appropriate internal teams + Secure signed agreements and ensure invoice payments during booking + Ensure internal stakeholders are updated with all sales

What Makes You a Great Fit

* Previous experience in customer service or a similar role

• Bachelor's degree in Business, Communication, or a related field
• Bilingual: English and Korean – professional working proficiency
• Excellent problem-solving skills to handle customer issues efficiently and effectively
• Excellent communication and interpersonal skills
• Strong interpersonal skills to build relationships with customers and understand their needs
• Ability to empathize with customers and provide a high level of customer satisfaction
• Persuasive and confident with the ability to handle objections
• Goal-oriented and able to work under pressure to meet sales targets
• Familiarity with CRM software
• Strong adaptability to changing environments and customer needs

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Flexible work environment that allows you to work from anywhere
• Collaborative and dynamic team culture
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Professional training and development programs

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [arenaflex recruitment email]. We can't wait to welcome you to our team!

Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job