Experienced Full Stack Customer Success Manager – Web & Cloud Application Development
At arenaflex, we're not just a company, we're a community built on shared values. We're redefining an age-old industry, and we're looking for a talented Customer Success Manager to join our team. As a key member of our fast-growing and high-performing Customer Success Organization, you will be the go-to resource for our valued customers, ensuring successful product adoption and retention of key customers in the business.
About arenaflex
arenaflex is a global, award-winning organization with a reputation for excellence in the industry. Since our founding in 2011, we have grown into a company that attracts, develops, engages, and retains elite talent. We've been named by Forbes as one of America's Best Startup Employers in 2021, Atlanta Business Chronicle's 2022 Healthiest Employers, three times by Deloitte as a 'Fastest-Growing Technology Company in North America,' and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine.
The Opportunity
We're seeking an experienced customer-facing professional who will engage, retain, and drive our customers' understanding of arenaflex product offerings working strategically with sales, cs, and leadership (both internally and with the customer). You will be measured on the retention, expansion, activities like business reviews and success plans, and the happiness index of a book of business (arenaflex's customers).
Key Responsibilities
As a Customer Success Manager at arenaflex, you will be responsible for:
- Effectively managing immediate escalations alongside long-term project plans
- Organizing workload and daily/weekly responsibilities in accordance with customer data points and situational context
- Aligning with account teams to prioritize actions within your book of business
- Pairing pre-built resources with bespoke next steps that are relevant to the customer and their business objectives
- Leveraging tools to evaluate customer utilization patterns and provide relevant next-step recommendations
- Sharing foundational sales engagement insights and best practices with an emphasis on how to execute those practices using arenaflex
- Leveraging and tailoring scaled success plans
- Proactively reaching out to customers to offer data-driven recommendations on best practices to help them increase their ROI with arenaflex
- Leveraging scaled touchpoints to drive ROI across your entire customer base as well as taking a more consultative approach to a subset of your highest ARR accounts
- Leading business reviews with key stakeholders (including C-Level) and delivering detailed success plans to help customers reach their business objectives and monitor progress
What We're Looking For
We're seeking an experienced customer-facing professional who has:
- 2+ years of experience in a Customer Success role
- 1+ years of experience using the Salesforce CRM. Must have an intermediate to expert knowledge of Salesforce CRM components such as leads, activities, contacts, opportunities, and reporting. (Salesforce Admin Certification is a plus!)
- Previous experience in a SaaS/Technology company or fast-growing start-up preferred
- Superb listening skills and the proven ability to dig deeper to uncover the customer's true objectives
- High level of empathy - it's essential for our CSMs to be a good person to peers and customers
- You are a clear, confident, and compelling communicator — in writing, in conversation, and in front of an audience
- You are extremely perceptive and highly emotionally intelligent, making you agile in adapting your executive presence and approach to any audience and personality
- You are an expert project manager who ruthlessly prioritizes, manages stakeholder expectations, and ensures all key objectives and timelines are met
- You are resourceful, scrappy, and creative — if a playbook doesn't exist yet, you go figure it out and build it for the whole team to use
- You are confident in technical conversations — hearing “API” doesn't make you run and hide
Career Growth Opportunities and Learning Benefits
As a Customer Success Manager at arenaflex, you will have the opportunity to:
- Attend arenaflex's New Hire Orientation, where you will learn our arenaflex story and understand what makes our “Lofters” unique
- Join our 3-week Sales Bootcamp, where you will learn our software and all the skills necessary to set you up for success, allowing you to make an impact in the market quickly
- Begin 1:1's with your manager, understand your 30-60-90 day plan, meet & shadow current members of the arenaflex team, and delve into your territory
- Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
- Meet key partners in Renewals, Sales, Support, Finance, Marketing, Executives, etc. - they will be key relationships for you throughout your deal cycle
- Become demo certified
- Be part of a vibrant, open office that utilizes modern technology
- Have the opportunity to grow more here than you would anywhere else
Work Environment and Company Culture Highlights at arenaflex
arenaflex is committed to creating a sense of belonging for all Lofters. We integrate representation and inclusion into arenaflex's core by establishing and meeting specific, time-bound objectives for fair hiring and career growth. We prioritize actionable steps over terminology, and showcase how a genuinely diverse and inclusive culture enhances our financial success and overall performance.
Compensation, Perks, and Benefits
arenaflex is committed to paying all Lofters competitive wages and salaries that are motivational, fair, and equitable. The goal of arenaflex's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage employees to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
Why You'll Love arenaflex
At arenaflex, we're not just a company, we're a community built on shared values. We're redefining an age-old industry, and we're looking for talented professionals like you to join our team. We're fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way.
Why Should You Work at arenaflex?
You will become part of an amazing culture with a supportive CEO and smart teammates who actually care You will work with an amazing team you can learn from and teach You will experience joining a high-growth/high-trajectory organization You will hear “Yes, let's do that!” and then have the opportunity to successfully execute on your ideas You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives We have a vibrant, open office that utilizes modern technology We firmly believe you will have the opportunity to grow more here than you would anywhere else
Equal Opportunity Employer
arenaflex is committed to creating a sense of belonging for all Lofters. We integrate representation and inclusion into arenaflex's core by establishing and meeting specific, time-bound objectives for fair hiring and career growth. We prioritize actionable steps over terminology, and showcase how a genuinely diverse and inclusive culture enhances our financial success and overall performance.
Don't Meet Every Single Requirement?
Studies have shown that people from underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At arenaflex, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Apply Now
If you're ready to join a dynamic team and take your career to the next level, apply now to become a Customer Success Manager at arenaflex. Apply for this job