Experienced Full Stack Customer Success Manager – Enterprise Solutions for the Construction Industry

At arenaflex, we're revolutionizing the construction industry by providing workforce intelligence solutions that help maximize profits and reduce risk. As a key player in this transformation, we're seeking an experienced Full Stack Customer Success Manager to join our team. This is an exceptional opportunity to make a meaningful impact, drive business growth, and be part of a dynamic, remote-first environment.

About arenaflex

arenaflex is a privately held Series B company, having raised over $43.5 million CAD in funding, from investors like Camber Creek, Export Development Canada, Salesforce Ventures, Storm Ventures, and more. Our mission is simple – to help the trillion-dollar construction industry take a people-first approach, maximizing profits and reducing risk. We're driven by a passion to disrupt and transform construction, and we're looking for talented individuals to join our journey.

The Role

As a Full Stack Customer Success Manager, you'll be responsible for building strong relationships with key stakeholders, ensuring customers achieve meaningful outcomes, and expanding their partnership with arenaflex. You'll collaborate closely with cross-functional teams to advocate for your customers, drive product adoption, and help shape scalable success strategies.

Key Responsibilities

* Lead the post-sale customer journey, from onboarding through renewal and expansion

• Act as the strategic advisor and advocate for your customers' goals and needs
• Collaborate internally across Sales, Product, Support, and Onboarding to deliver a seamless customer experience
• Deliver measurable impact by driving adoption, retention, and customer growth
• Proactively identify risks and opportunities within accounts and develop action plans to address them
• Facilitate strategic business reviews that highlight impact, encourage alignment, and reinforce value
• Partner cross-functionally with Product, Sales, and Support to ensure a seamless customer experience and advocate for customer needs
• Support the renewal strategy and partner with Sales to identify and support expansion opportunities
• Monitor key account metrics and usage trends to keep goals on track and surface insights

What You'll Bring

* 5+ years in Customer Success, Account Management, or a similar customer-facing role—ideally within a high-growth SaaS environment

• Proven success managing enterprise accounts, including navigating complex stakeholder relationships and driving strategic outcomes
• A proactive problem-solver who doesn't wait for someone else to notice an issue—you're quick to raise your hand, suggest improvements, and take ownership of building a solution
• Deep customer empathy with a track record of strengthening relationships and delivering impact—you're always looking for ways to create value
• Strong organizational and project management skills with the ability to prioritize, stay ahead of deadlines, and manage multiple initiatives at once
• Experience using customer data to drive conversations, engagement strategies, and decision-making

Nice-to-Haves

* Experience working with midmarket or enterprise customers in construction, project management, or related tech industries

• Familiarity with tools like Salesforce or other CRMs
• A passion for improving how things work—you enjoy building repeatable processes and workflows that help teams scale efficiently

Who You Are

* Highly organized and detail-oriented—you don't let things slip through the cracks

• A natural problem-solver who thrives on turning challenges into actionable solutions
• An excellent communicator who can simplify complex topics and tailor your message to your audience
• Collaborative by nature—you work well across teams and bring others along with you

What You'll Enjoy

* A collaborative, autonomous environment where you can make an impact quickly

• A culture that encourages innovation and professional growth
• Competitive salary and equity options
• Perks and benefits including unlimited vacation, 4-hour Fridays

Diversity, Equity, and Inclusion

arenaflex values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, 2SLGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please advise us of any needs as required.

How to Apply

If you're a motivated and results-driven individual who is passionate about making a meaningful impact in the construction industry, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply for this job