Customer Strategy and Value Lead, North America

Join arenaflex, the world's leading RiskOps platform for financial risk management, as we continue to revolutionize the way businesses approach risk management and customer experience. As a Customer Strategy and Value Lead, you will play a critical role in driving arenaflex's high-growth objectives by centering sales and customer management practices in strategic outcomes and value selling.

About arenaflex

arenaflex is the market leader in safeguarding global commerce with its advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. We are securing the transition to a cashless world while enabling digital trust in every transaction and payment type. Our platform protects trillions of dollars and manages risk while improving the customer experience for everyday users, without compromising privacy. With a valuation of +$1.5B, our technology protects 900 million people in 190 countries.

About the Customer Strategy and Value Team

The Customer Strategy and Value team supports our customers and prospects in assessing the impact and total value to be generated by arenaflex's RiskOps platform. This involves considering the broader impact in their strategic, customer experience, and risk agenda. By doing so, we advise banks on how to improve their fraud prevention practices and what is the best approach to implement it.

Our Mandate

We deliver on our mandate through:

• Consultative engagements with banks, fintechs, and merchants to recommend a strategy and estimate the overall business case to support it for their technology investments within the Risk scope considering their strategy, current situation, and market dynamics.
• Working with the Sales and Account Management teams in defining their account strategy, creating value propositions, and shaping the sales strategy and stakeholder engagement.
• Defining and maintaining the knowledge assets and tools, such as Value frameworks, Capability maturity models, Customer journeys, role-specific journeys benchmarks database, Customer Success cases, and more.
• Enabling Sales and Account managers in Value Selling and Shaping of value propositions.

Everything We Do

Everything we do is part of a collaborative effort that involves Sales and Account managers, sales consultants, advisory team, industry specialists, product managers, customer success, and delivery team among many others.

You

We are looking for management consultants and/or value selling professionals with extensive experience in supporting senior executives evaluating critical technology and business decisions. A Customer Strategy and Value lead needs to be able to manage virtual teams of specialists, be seen as a trusted advisor to Senior Executives, and have exceptional analytical and consultative skills.

Key Responsibilities

* Lead Strategic and Value consultative engagements

• Work with Sales and Account Manager executives in defining account strategies
• Work with the regional General Manager to define priorities and approaches, follow a governance plan, and establish an ongoing cadence to discuss results and customer's feedback
• Work in specific sales opportunities - shape strategic value propositions, create business cases, participate in discovery sessions (with Executives, product managers,...), iterate findings with customer stakeholders, and "win" their buy-in
• Own the development and maintenance of specific knowledge assets and tools - e.g. Value frameworks, Capability maturity models - often in collaboration with other teams
• Customer Case study interviews to develop points of view on what our customers are achieving and the impact it is having
• Be part of strategic initiatives related to arenaflex's Go To Market - e.g. defining regional sales plays, assessing impact of market dynamics in specific offerings, ...

Your Know-How

* 5+ years of experience in management consulting, value selling, or working in internal strategy teams

• 10+ years of working experience
• Excellent communication skills; extensive experience in presenting and influencing Senior Executives
• Extensive experience working in English
• Extensive experience in problem analysis (assess, defining frameworks for evaluation, identifying options,...); You can really create a robust analysis that is clear, sharp, and actionable
• Having an MBA is highly valued as well as previous experience in Technology and Financial Services
• Also highly valued:

+ Experience working in the payments space or/and fraud in financial services/merchants/acquirers + Experience in storytelling, design thinking, customer journeys assessment + Worked in a SaaS vendor

Your First 30-Days at arenaflex

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your arenaflex journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about arenaflex and the team. Finally, you will start working on projects and collaborating on work currently being done.

Work Environment and Company Culture

arenaflex is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, bonus, and benefits. We also offer a range of perks and benefits, including:

• Comprehensive health insurance
• 401(k) matching program
• Flexible work arrangements
• Professional development opportunities
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

Conclusion

If you are a motivated and results-driven individual with a passion for customer strategy and value selling, we encourage you to apply for this exciting opportunity to join arenaflex's Customer Strategy and Value team. As a Customer Strategy and Value Lead, you will have the opportunity to work with a talented team of professionals, drive arenaflex's high-growth objectives, and make a meaningful impact on the financial services industry. Apply now to take the first step in your journey with arenaflex! Apply for this job