Experienced Customer Support Specialist – Healthcare Benefits Concierge

At arenaflex, we're on a mission to revolutionize the way people experience healthcare benefits. We're a talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us – even you! Our industry-changing tech platform consolidates complex healthcare benefits into a simplified benefits experience, saving users time and money. With over $100M in fundraising to date, and the successful closing of our recent Series D, arenaflex has garnered workplace awards for Inc.'s Fastest Growing Startups and Built In Chicago's Best Places to Work while growing globally to nearly 400 team members. We're continuing down the path of high growth and high impact, and this role is a key member of the Member Services Team making that happen.

Your Impact:

As the Healthcare Concierge (Customer Support Specialist) at arenaflex, you will be responsible for processing members' requests (tickets) with the highest priority being to deliver a quality product and fully inform members about their benefits and the best ways to use them within the shortest time possible. Your role will be to interact with members via telephone and chat to assist and support an appropriate level of care. This may include making inbound/outbound calls to members and/or providers to assist in scheduling appointments and closing gaps in care. Some of your key responsibilities will include:

• Searching for doctors, clinics, and other healthcare facilities that suit the members' needs most accurately and conducting further communication with the providers
• Partnering with your leadership team, the practice administrative, or clinical staff to determine the best strategies to support the practice and our members
• Providing a WOW experience and care to arenaflex's American customer base
• Collaborating with the Member Services Team to resolve complex issues and improve the overall member experience

Your Experience:

To be successful in this role, you will need to have:

• At least 6 months of experience in the Customer Support/Service field
• Proficiency in the English language (Upper-Intermediate+ level)
• Strong critical thinking skills, including the ability to ask questions, gather relevant information, think through solutions and conclusions
• The ability to adapt to frequent change
• Exceptional communication skills, including the ability to understand and leverage the most effective channels for communicating with others (internally and externally)
• A high level of Empathy, presented in daily interactions with customers and peers
• Good computer literacy skills in Office Suite and Google Programs
• The ability to work sufficiency both individually and as part of the team
• A solid level of Accountability, including the ability to follow through on commitments, take responsibility for work, and deliver work on time

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that is dedicated to helping our employees grow and develop their careers. Some of the benefits of joining our team include:

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A collaborative and supportive work environment
• A comprehensive training program to help you succeed in your role
• A chance to work with a talented and compassionate team that is making a real impact in the healthcare industry

Work Environment and Company Culture:

arenaflex is a remote-first company, which means that you will have the flexibility to work from anywhere and at any time. However, you must reside in Poland and be available to work during US core hours, from 7:30 AM to 4:00 PM CST (14:30 - 23:00 CET). We value flexibility and work-life balance, and we offer a range of benefits and perks to support our employees' well-being.

Compensation, Perks, and Benefits:

arenaflex offers a competitive salary and benefits package, including:

• A competitive salary
• Comprehensive health insurance
• A 401(k) matching program
• A generous paid time off policy
• A comprehensive training program
• Opportunities for career growth and professional development
• A collaborative and supportive work environment

How to Apply:

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this role. Please submit your resume and a cover letter explaining why you are the ideal candidate for this position. We can't wait to hear from you! Apply To This Job Apply for this job