Experienced Consultant, Customer Information Management – Data-Driven Customer Experience Expert

At arenaflex, we're on a mission to revolutionize the way we interact with our customers. As a seasoned Consultant, Customer Information Management, you'll play a pivotal role in shaping our customer experiences through data-driven insights and personalized communications. If you're passionate about harnessing the power of data to drive business outcomes, we want to hear from you.

About arenaflex

arenaflex is a leading innovator in the industry, dedicated to delivering cutting-edge solutions that transform the way businesses engage with their customers. Our team of experts is passionate about leveraging data and technology to drive growth, improve customer satisfaction, and stay ahead of the competition. As a Consultant, Customer Information Management, you'll be part of a dynamic team that's shaping the future of customer experience.

Key Responsibilities

As a Consultant, Customer Information Management, you'll lead a portfolio of work aligned to key business units, prioritizing initiatives that enhance customer experience through data-driven communications. Your key responsibilities will include:

• Leading a portfolio of work: You'll be responsible for managing a portfolio of projects that drive customer experience improvements through data-driven communications.
• Consulting with stakeholders: You'll work closely with stakeholders to understand business goals and translate them into clear, actionable data and audience requirements.
• Designing and delivering data solutions: You'll design and deliver data that powers personalized customer communications across channels, including email, text, digital, and direct mail.
• Streamlining audience data flows: You'll streamline and standardize how audience data flows across systems to improve efficiency and impact.
• Collaborating with cross-functional teams: You'll work closely with marketing, analytics, and technology teams to ensure seamless execution and alignment.
• Championing customer-centricity: You'll champion customer-centricity, ensuring that all audience data solutions are designed with the customer in mind.
• Driving continuous improvement: You'll drive continuous improvement by identifying and implementing enhancements to data tools, processes, and governance.

Qualifications

To succeed in this role, you'll need:

• A strategic mindset: You'll need to be able to connect data capabilities to business outcomes.
• Strong interpersonal and communication skills: You'll need to be able to influence and gain alignment across teams.
• Experience gathering and translating business requirements: You'll need to have experience gathering and translating business requirements into technical solutions.
• Comfort working in ambiguity: You'll need to be comfortable working in ambiguity and adapting to evolving priorities.
• A passion for learning: You'll need to have a passion for learning and a drive for continuous improvement.

Requirements

To be considered for this role, you'll need:

• Typically 5 or more years experience: You'll need to have typically 5 or more years experience in data warehousing, statistical analysis, and marketing/customer data models and queries.
• Detailed experience with problem solving: You'll need to have detailed experience with problem solving in a business environment, working with large customer and/or prospect databases, and working with product, geographic, demographic data to identify trends and opportunities.
• Expert knowledge in computer-based analytical tools: You'll need to have expert knowledge in the theory and application of computer-based analytical tools.
• Advanced knowledge of PC-based spreadsheet, business intelligence, and database warehousing applications: You'll need to have advanced knowledge of PC-based spreadsheet, business intelligence, and database warehousing applications.
• Proficiency in developing ad hoc queries using SQL: You'll need to have proficiency in developing ad hoc queries using SQL.

Benefits

As a Consultant, Customer Information Management at arenaflex, you'll enjoy a range of benefits, including:

• Medical/dental/vision insurance: You'll be eligible for comprehensive medical, dental, and vision insurance.
• Life insurance: You'll be eligible for life insurance.
• Short and long-term disability coverage: You'll be eligible for short and long-term disability coverage.
• Paid time off: You'll be eligible for paid time off, with newly hired associates receiving a minimum of 18 days paid time off each full calendar year, pro-rated quarterly based on hire date.
• Nine paid holidays: You'll be eligible for nine paid holidays.
• 8 hours of Lifetime paid time off: You'll be eligible for 8 hours of Lifetime paid time off.
• 8 hours of Unity Day paid time off: You'll be eligible for 8 hours of Unity Day paid time off.
• 401(k) with company match: You'll be eligible for a 401(k) plan with company match.
• Company-paid pension plan: You'll be eligible for a company-paid pension plan.
• Business casual attire: You'll be able to enjoy a business casual attire policy.

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're committed to providing them with the resources, training, and opportunities they need to succeed. If you're looking for a challenging and rewarding career, we want to hear from you.

How to Apply

If you're a seasoned Consultant, Customer Information Management with a passion for data-driven customer experience, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job