Experienced Benefit Customer Service Representative – Seasonal Colleague – Non-Bilingual

At arenaflex, we're on a mission to revolutionize the way people experience customer service. As a Benefit Customer Service Representative, you'll play a vital role in helping our clients' plan participants navigate the complexities of health care and pension plans. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for the benefits industry. Our team of experts is dedicated to helping clients achieve their goals through cutting-edge technology, exceptional service, and a deep understanding of the benefits landscape. As a seasonal colleague, you'll join a dynamic team of professionals who are passionate about making a difference in the lives of our clients and their participants.

Job Summary

As a Benefit Customer Service Representative, you'll be responsible for providing top-notch service to our clients' plan participants. You'll work closely with our clients to understand their needs and provide personalized support through phone, chat, and message center interactions. This is a seasonal role with opportunities for high performers to assist on other clients and full-time opportunities.

Key Responsibilities

* Help clients plan participants during enrollment and updates to health care/pension plans

• Provide the highest level of service on each contact, ensuring a positive experience for our clients and their participants
• Work mostly on the phone, with opportunities to assist via chat and message center
• Train and onboard remotely, meeting eligibility requirements
• Start at $18.00/hr during training, increase to $18.75/hr after onboarding
• Expected to work 40 hours a week and overtime during the busy season
• Hours may fluctuate between 32 to 40 depending on client need

Requirements

* Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way

• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service-related field
• High School degree required
• The following are a plus:

+ Associate or Bachelor’s degree nice to have + Working knowledge of health and welfare and/or defined benefit pension plans + Experience working in a call center environment + Ability to read, write and speak Spanish

Essential Skills and Competencies

* Excellent communication and interpersonal skills

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• High level of attention to detail and organizational skills
• Experience using Microsoft Office and other software applications
• Ability to work autonomously and as part of a team
• Strong customer service skills and a passion for delivering exceptional experiences

Career Growth Opportunities and Learning Benefits

As a seasonal colleague at arenaflex, you'll have opportunities to develop your skills and advance your career. We offer a range of training programs and resources to help you succeed, including:

• On-the-job training and coaching
• Online training and development programs
• Opportunities for advancement to full-time roles
• Collaborative and supportive team environment

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a work environment that's supportive, flexible, and empowering. As a seasonal colleague, you'll have the opportunity to work with a talented team of professionals who are passionate about making a difference in the lives of our clients and their participants.

Compensation, Perks, and Benefits

* Competitive hourly rate: $18.00/hr during training, increase to $18.75/hr after onboarding

• Opportunities for overtime and bonuses
• Comprehensive benefits package, including:

+ WTW 401(k) Savings Plan + Employee Assistance Program (EAP) + Commuter Accounts program + Any other benefits required by law

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team of seasonal colleagues at arenaflex. Don't miss this opportunity to develop your skills, advance your career, and make a difference in the lives of our clients and their participants. [Apply Job!](#) [Apply to this Job](#) Apply for this job