Experienced Senior Analyst, Customer Service – Remote Opportunity with arenaflex

Are you a customer service expert with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join arenaflex as a Senior Analyst, Customer Service. This role is 100% remote, offering you the flexibility to work from anywhere while being part of a dynamic team that's redefining the aerospace industry.

About arenaflex

arenaflex is a leading company in the aerospace and defense industry, providing technologically advanced and intelligent solutions to customers worldwide. With a strong commitment to innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible. Our team is passionate about creating a culture where everyone can share their ideas and passions, driving success and limitless possibility.

The Role

As a Senior Analyst, Customer Service, you'll be part of the Collins Aerospace Customer Response Center (CRC), a 24/7 operation dedicated to resolving aircraft on ground, critical spares, and technical support requirements for global customers. You'll work closely with the AOG Logistics team to manage and resolve inbound Aircraft on Ground (AOG) and critical part demand for various Collins Aerospace customers worldwide.

Key Responsibilities:

* Manage and resolve inbound AOG and critical part demand for Collins Aerospace customers worldwide

• Process and monitor all customer issues and concerns, from initiation to closure using a combination of CRM and ERP systems
• Follow-up with customers on all issues and cases while maintaining strong customer relationships
• Work closely with internal organizations to ensure required information and support is provided to resolve customer issues
• Achieve all key performance indicators and achieve best-in-class performance
• Responsible for small projects as directed and guided by management and senior colleagues by applying knowledge and experience from previous roles
• Must be willing and able to travel up to 10%

Essential Qualifications:

* Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience

• 2+ years' experience in a customer-focused role
• Must be authorized to work in the U.S. without sponsorship now or in the future
• RTX will not offer sponsorship for this position

Preferred Qualifications:

* Experience analyzing and troubleshooting challenging and uncommon scenarios

• Ability to manage time-sensitive and high-pressure situations without supervision
• Aerospace industry experience
• SAP experience

Skills and Competencies:

* Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong customer service skills with a focus on delivering exceptional experiences
• Proficiency in CRM and ERP systems
• Ability to travel up to 10%

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge

• Opportunities for career growth and advancement within the company
• Collaborative and dynamic work environment that encourages innovation and creativity
• Access to digital tools and resources to support your work and development

Work Environment and Company Culture:

* 100% remote work environment with flexibility to work from anywhere

• Collaborative and dynamic team environment that encourages innovation and creativity
• arenaflex is committed to fostering a culture where everyone can share their passions and ideas
• Opportunities for professional growth and development

Compensation, Perks, and Benefits:

* Competitive salary range: $62,000 - $124,000 per year

• Comprehensive benefits package, including medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan with employer matching funds and separate employer retirement contribution
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages, including pet insurance, home and auto insurance, and more
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Submit your application today and join arenaflex as a Senior Analyst, Customer Service. Apply Now

Equal Opportunity Employer:

arenaflex is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Apply for this job