Dutch Speaking Customer Service Representative - Remote

Join arenaflex, a forward-thinking global organization, and become part of our team of #GameChangers in Athens. Are you looking for a career change with a company that values diversity, inclusivity, and authenticity? Do you have a passion for delivering exceptional customer experiences? Look no further! arenaflex is seeking a talented Dutch speaking Customer Service Representative to join our team of game-changers.

About arenaflex

arenaflex is a global organization that empowers its people to create epic career journeys. We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Our team of game-changers from 70+ countries contributes and supports each other's success and well-being, proudly united as our "game-changers."

Career Growth and Personal Development

This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. Plus, at arenaflex, there's real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What You Will Do In This Role

As a Customer Service Representative on our team, you will:

• Manage inbound calls, emails, or live chats
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call-handling quotas
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

Your Qualifications

We're looking for a talented individual who:

• Is fluent in Dutch
• Has proven customer support experience or experience as a client service representative
• Has a good level of English
• Has strong focus on customer needs and understanding of how customers can behave
• Has strong communication, problem-solving, and active listening skills
• Has strong written skills
• Has the ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
• Has a sense of ownership and pride in your performance and its impact on the company's success

What's in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams, our customers, and YOU. And we'll invest in you to help you reimagine and grow your career. In this role, we offer benefits that help support your unique lifestyle:

• 100% work from home (anywhere in Greece)
• Full Relocation Support (including flights, accommodation & transportation)
• Indefinite contract
• Competitive remuneration package (14 Salaries/year)
• 10% monthly performance bonus
• Daily meal voucher in Up Hellas Mastercard
• Private health insurance + Dental Care
• Opportunities for international Career through the arenaflex International Mobility program
• A challenging working environment
• Employee events
• Free gym, well-being activities, and a rooftop cinema with Acropolis views
• Enjoy with your co-workers your lunch break at our new Restaurant

Reimagine the best version of you!

At arenaflex, we're determined to bring our own intelligence, empathy, and experience to the table every day. We invest in our game-changers and the environment they work in, because we know that when our people thrive, it has a powerful impact on them, their customers, and their clients' businesses. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

Eligibility to work

In accordance with Greek law, only applicants who are legally authorized to work in EU will be considered for this position.

Location

GRC Work-at-Home

Language Requirements

Dutch (Required), English

Time Type

Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Apply Now!

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. apply to this job Apply for this job