Experienced Full Stack Customer Success Engineer – Central

Join arenaflex, a leading innovator in AI-powered search and automation, as we revolutionize the way employees work across applications.

About arenaflex

arenaflex is the universal AI copilot for search and automation across all your business applications. We empower employees to find information and get support in one place, while reducing costs for your business. Our industry-leading Reasoning Engine uses a combination of public and proprietary language models to understand employee queries, then build and execute multi-step plans that achieve them. With native and custom-built integrations that turn natural language into powerful automations, arenaflex is trusted by the world's most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks.

Our Mission

At arenaflex, we're on a mission to eliminate repetitive support issues, deliver instant knowledge, and empower employees to work faster across applications. We're a fast-growing startup with a strong track record of innovation, and we're looking for talented individuals to join our team.

The Role

As a Customer Success Engineer at arenaflex, you'll work alongside a Customer Success Manager to understand customer requirements and drive all technical aspects of the post-sales engagement with customers. You'll be responsible for the technical delivery of the arenaflex platform, including activities such as:

• Validating proper access to customer infrastructure for API integrations
• Configuring the behavior of the arenaflex platform using configuration files
• Advising customers on how they can modify their systems to optimize performance of the arenaflex platform
• Playing an advisory role to early customers, building long-term strategic relationships with both customers and partners, and ensuring optimal customer experience and outcomes

What You'll Do

* Work with customers to gain a deep understanding of their business processes, system environments, and IT infrastructure

• Integrate and implement arenaflex solutions to customers' platform and backend systems in a secure and performant manner
• Work closely with engineering and product teams to ensure scheduled targets are met during implementation, onboarding, and escalated technical support projects
• Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with our engineering team
• Be our customer advocate in influencing product roadmap and improvements

What We're Looking For

* 2+ years of relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, or implementation consultant

• Proficiency in using REST APIs and reading documentation to query new endpoints
• Good understanding of data modeling and data pipelines
• Passion for understanding customers' use cases, identifying gaps, and resolving issues in the product
• Confidence in communication and interpersonal skills
• Great track record of driving successful technical adoption with medium to large-sized projects
• Hands-on experience in administering and deploying enterprise solutions
• Ample working knowledge of IT infrastructure and large SaaS platforms
• Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) is a plus
• Proficiency in Python, Java, JavaScript, and scripting languages like PowerShell or Bash
• Familiarity with Linux and Windows environments and using the command line
• Bachelor's degree or higher in Computer Science or a related field

What We Offer

* Competitive salary range: $90,000 - $183,000

• Compensation structure: base + bonus + equity
• Exceptional benefits
• Opportunities for growth and professional development
• Collaborative and dynamic work environment
• Flexible work arrangements, including remote work options
• 10-25% travel required

Why Join arenaflex?

* arenaflex is a leader in the AI-powered search and automation space, with a strong track record of innovation and growth

• Our team is passionate about making a difference in the way employees work across applications
• We offer a collaborative and dynamic work environment, with opportunities for growth and professional development
• We're committed to diversity, equity, and inclusion, and we're an equal opportunity employer

How to Apply

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application. Apply to this job

Equal Opportunity Employer

arenaflex is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law. Apply for this job