Experienced Customer Service Representative – Laboratory Sample Coordination and Support

At arenaflex, we are committed to delivering exceptional customer experiences and providing top-notch laboratory services. As a key member of our team, the Customer Service Representative – Laboratory Sample Coordination and Support will play a vital role in ensuring seamless interactions with our customers, laboratory teams, and stakeholders. If you are a people person with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative laboratory solutions, dedicated to advancing scientific research and improving healthcare outcomes. Our team of experts is passionate about delivering exceptional customer experiences, and we are committed to fostering a culture of collaboration, innovation, and excellence. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a dynamic and supportive team.

Key Responsibilities

As a Customer Service Representative – Laboratory Sample Coordination and Support, you will be responsible for:

• Greeting visitors, ascertaining the nature of their business, and escorting them to the appropriate personnel
• Answering telephone calls, providing information to callers, and/or routing calls to the appropriate personnel
• Receiving and securing all incoming laboratory samples mailed or collected through courier services or customer drop-off
• Entering laboratory worksheet/sample submission form information into the Laboratory Information Management System (LIMS)
• Maintaining contact with customers and working with the laboratory team for any customer communication
• Receiving and disseminating all inbound laboratory supplies to applicable laboratory departments
• Performing 100% proof checks on daily paperwork for ISO compliance
• Supporting the laboratory by creating purchase orders and placing orders for the laboratory
• Coordinating and communicating all customer courier stops and pick-ups
• Supporting the laboratory operations and customers by picking up and dropping off samples and supplies, when needed
• Responsible for filing and keeping documents organized
• Extensive database entry and supporting the laboratory operations by performing any administrative and clerical duties, including customer certificates
• Assisting in other assigned duties as needed

Schedule

As a part-time employee, you will typically be required to work afternoons, with a surge of incoming samples from 1pm-7pm. You will need to have flexibility in your schedule due to the department's needs, and availability to work weekends will be required.

Requirements

To be successful in this role, you will need:

• A high school diploma or GED; an AA degree in Business Administration, Marketing, Biology, or Chemistry is preferred
• Excellent customer service skills and a passion for delivering outstanding experiences
• Strong organizational and time management skills
• Proficiency in MS Office (Word, Excel, and Outlook)

Benefits and Perks

As an arenaflex employee, you will enjoy:

• A competitive salary of $18.50 per hour
• The opportunity to work in a dynamic and supportive team environment
• Flexible scheduling and remote work options
• Opportunities for professional growth and development
• A comprehensive benefits package, including medical, dental, and vision coverage
• Paid time off and holidays
• Access to ongoing training and education programs

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply Now

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and complies with the CA Fair Employment and Housing Act and the ADA. We are committed to creating a diverse and inclusive work environment and will consider reasonable accommodation measures for eligible applicants/employees to perform the essential functions of the job. Apply for this job