Experienced Full Stack Customer Service and Support Representative – Remote Work Opportunity

Are you a customer-centric individual with a passion for delivering exceptional service and support? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading distributor of exterior building products, as a Full Stack Customer Service and Support Representative. This 100% remote role offers the perfect blend of flexibility, challenge, and growth opportunities.

About arenaflex

arenaflex is a dynamic and innovative company that has been revolutionizing the exterior building products industry since 1947. With over 100 company-operated supply centers across the United States, we serve as a trusted partner to contractors, remodelers, builders, and architects. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a leader in our industry.

Position Summary

As a Full Stack Customer Service and Support Representative, you will be the face of arenaflex, providing exceptional service and support to our customers through various channels, including phone, email, and in-person interactions. You will be responsible for delivering customer service that meets each customer's unique set of delivery and product requirements, while also developing and maintaining a high level of product knowledge. This role requires a strong and diverse skillset, including consultative selling skills, effective communication, and problem-solving abilities.

Key Accountabilities

* Deliver Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail

• Develop and maintain a high level of product knowledge
• Field and resolve customer issues and questions
• Perform inside sales duties as needed
• Utilize consultative selling skills to establish, develop, and service new customer accounts
• Provide quotes to customers and process customer orders
• Schedule product deliveries and communicate deliveries to the customer
• Order inventory for replenishment
• Operate in a safe manner and maintain a safe work environment
• Support Supply Center Team in attaining the overall goals and objectives of the business unit
• Accurate order entry
• Follow and execute any additional direction given by Branch Manager that will assist in obtaining overall goals and objectives of the organization
• Other duties as necessary

Essential Qualifications

* Ability to multi-task and make business decisions in a constantly changing, fast-paced environment

• Composed under pressure
• Results-driven
• Self-motivated and enthusiastic with a positive attitude
• Effective time management
• Organized and detailed-oriented
• Excellent communication skills – written, oral, and listening
• Ability to learn and embrace new technology

Preferred Qualifications

* College degree preferred

• Preferably 2+ years' experience in a retail/wholesale environment with a demonstrated success working with customers
• Microsoft Excel, Office, and Outlook experience
• General knowledge of the building industry preferred but not required

Work Environment

As a remote employee, you will have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection and a quiet workspace. arenaflex is committed to providing a collaborative and supportive work environment, with regular check-ins, training, and mentoring opportunities.

Benefits

* Competitive salary reflecting our commitment to attracting the best talent

• Comprehensive benefits package, including medical, dental, vision, life, and disability insurance
• 401(k) plan with matching contributions
• Minimum of eight hours of vacation time every month and 10 paid holidays throughout the calendar year
• Collaborative environment with idea-sharing, learning, and curiosity
• Training and mentoring
• Opportunities for growth within the company

Why Join arenaflex?

* Be part of a dynamic and innovative company that is revolutionizing the exterior building products industry

• Work in a collaborative and supportive environment with a team of passionate and dedicated professionals
• Enjoy a competitive salary and comprehensive benefits package
• Have the flexibility to work from anywhere, at any time
• Develop your skills and knowledge through regular training and mentoring opportunities
• Contribute to the growth and success of a leading company in the industry

How to Apply

If you are a motivated and customer-centric individual with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job