Experienced Customer Sales and Service Representative – Remote Work-from-Home Opportunity

Are you a customer-centric sales professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Sales and Service Representative to join our innovative team in a remote work-from-home setting. As a key member of our customer-facing team, you will be responsible for providing top-notch service to our customers, meeting sales goals, and driving customer satisfaction.

About arenaflex

arenaflex is a leading innovator in the industry, powering and empowering how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a place where you can share your ideas freely, learn, grow, and thrive. Our culture is built on the principles of innovation, creativity, and impact, and we're committed to making a positive difference in the world.

What You'll Be Doing

As a Customer Sales and Service Representative, you will be the face of arenaflex, delivering an exceptional customer experience to our customers. Your responsibilities will include:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should have:

• A strong customer service background, with experience in a call center environment
• Excellent communication and interpersonal skills, with the ability to diffuse sensitive situations
• A consultative sales approach, with a focus on understanding customer needs and providing solutions
• A proven track record of meeting sales goals and driving customer satisfaction
• Experience with selling products and services, with a focus on upselling and cross-selling
• A strong understanding of customer service principles and practices
• The ability to work in a fast-paced environment, with multiple priorities and deadlines

Preferred Qualifications

* Related Associate Degree or 2 years' relevant experience

• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

What We Offer

As a Customer Sales and Service Representative at arenaflex, you can expect:

• A competitive salary and benefits package
• Opportunities for career growth and development, with a focus on customer service and sales
• A dynamic and innovative work environment, with a focus on teamwork and collaboration
• The chance to work with a leading innovator in the industry, with a focus on making a positive difference in the world
• A remote work-from-home setting, with occasional in-person trainings and meetings

Equal Employment Opportunity

arenaflex is proud to be an equal opportunity employer, celebrating our employees' differences and promoting a culture of inclusion and diversity. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to the opportunity to discuss this role further. Apply to this job

Note:

arenaflex reserves the right to request your attendance at the office location for team huddles, meetings, etc. You must live within 75 miles of the current reporting location for the life of the contract. Apply for this job