Experienced Commercial Customer Service Support Specialist – Remote Opportunity with arenaflex

About arenaflex

arenaflex is a leading provider of innovative solutions for the outdoor power equipment industry. With a strong commitment to customer satisfaction and a passion for delivering exceptional products and services, arenaflex has established itself as a trusted partner for professionals and DIY enthusiasts alike. Our team is dedicated to providing top-notch support to our customers, and we're seeking a highly skilled and motivated Commercial Customer Service Support Specialist to join our team.

Job Summary

We're looking for a talented and customer-focused Commercial Customer Service Support Specialist to join our team at arenaflex. As a key member of our customer support team, you will be responsible for providing exceptional support to our commercial customers, including end users, dealers, distributors, and the sales team. Your primary responsibility will be to deliver timely and accurate responses to elevated service-related inquiries and issues, ensuring that our customers receive the highest level of service and support.

Key Responsibilities

As a Commercial Customer Service Support Specialist at arenaflex, you will be responsible for:

• Developing and maintaining positive relationships with assigned customers by accepting and resolving accelerated front-line issues within established timeframes, liaising between customers and other business areas to resolve issues, and maintaining regular phone and email contact with assigned customers.
• Responding promptly and courteously to telephone inquiries and answering questions regarding pricing, customer setups, and delivery. Coordinating with warehouse teams for outbound shipment needs.
• Utilizing SAP S/4HANA - Sales Order Management, Pricing and Conditions, Availability Check and ATP (Available to Promise), Delivery and Shipment to resolve customer inquiries and issues.
• Communicating frequently with customers, dealers, and field reps on various contractual issues and questions. Refer unresolvable issues to the team leader. Building long-term relationships with key customers, dealers, and field personnel.
• Optimizing the use of Salesforce, driving compliance, and maximizing team performance.
• Analyzing data and using business insights to identify, develop, and optimize lead generation for Territory Managers to secure end-user landscape demos promptly.
• Working internally with other business functions (After Sales and Service, Purchasing, Product Management, Marketing, Finance) and as an advocate for customers in researching and resolving complex issues.
• Learning and maintaining a working knowledge of all parts through training and continuing education opportunities provided by the company.
• Assigning Service Solutions Salesforce cases in the queue based on territory.
• Occasionally facilitating discussions with the Tech Team to ensure that all escalated issues are addressed promptly and effectively.
• New Dealer cold calling and on-boarding.
• Responsible for managing the existing dealer base in the territory from an administrative perspective to include Order Management, Warranty Claims processing, Rebate processing, Non-technical Dealer Support, Demo and Routing planning, Dealer Sales Events, Sales training schedule, and Merchandising support.

Experience Required

To be successful in this role, you will need:

• Bilingual- English & Spanish
• Excellent communication skills, in person, by telephone, and in writing. This includes presenting a professional, friendly, helpful, self-confident image, along with a good command of word usage, spelling, and grammar. Clear and concise communication skills, both verbal and written, critical thinking skills, and the ability to cross-train in other tasks. Must be tactful, professional, and detail-oriented.
• A willingness to continual learning and skill development while multitasking.
• Demonstrated effective teamwork and interpersonal skills, including a willingness to receive direction from either supervisor or other team members to support department goals.
• Salesforce experience desired.
• SAP S/4 HANA experience desired.
• Related Industry experience (OPE, material handling, automotive)

Education and Experience

* Bachelor's degree in a related field (Business Administration, Business Operations, Logistics)

• High School Diploma/GED

What We Offer

As a Commercial Customer Service Support Specialist at arenaflex, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our team is passionate about delivering exceptional customer service, and we're committed to creating a positive and supportive work environment.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team at arenaflex. Apply to this job

Join Our Team!

This is a fantastic opportunity to grow your career and join a dynamic team of professionals who are passionate about delivering exceptional customer service. If you have the skills and passion we're looking for, please submit your application today. Apply for this job