Experienced Full Stack Customer Service Representative – Medicaid Member Support

Join arenaflex, a leading provider of mission-critical services and solutions, as a Remote Call Center Customer Service Representative. At arenaflex, we pride ourselves on delivering exceptional outcomes for our clients and the millions of people who count on us. As a Remote Call Center Customer Service Representative, you will be an integral part of our team, providing top-notch support to Medicaid members and their families. If you're passionate about making a real impact, thrive in a fast-paced environment, and value a positive, employee-friendly culture, we want to hear from you!

About arenaflex

arenaflex is a global leader in delivering mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to creating exceptional outcomes for our clients and the people who depend on us. At arenaflex, individuality is valued and noticed every day, and we're proud to be a workplace where people can thrive, grow, and make a difference.

The Role

As a Remote Call Center Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibilities will include:

• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests and status changes
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To succeed in this role, you will need:

• A basic understanding of a call center environment in a customer service role and quality monitoring processes
• The ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Problem-solving skills through analysis and ongoing feedback
• The ability to achieve results through knowledge, empathy, and commitment
• The ability to work with people of diverse backgrounds
• A High School diploma or GED
• A background check
• Residency within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Excellent typing and grammar skills

• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

As a Remote Call Center Customer Service Representative at arenaflex, you can expect:

• A competitive salary of $18.00 per hour
• Paid training with equipment provided
• A full-time schedule (40 hours a week)
• Career growth opportunities
• PerkSpot – Employee discount program
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

At arenaflex, we value a positive, employee-friendly culture that supports the well-being of our associates and their families. Our remote work environment allows you to work from the comfort of your own home, while still being connected to our team and resources. We're committed to creating a workplace where individuality is valued and noticed every day.

Compensation and Benefits

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access arenaflex's ADAAA Accommodation Policy. At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. apply to this job Apply for this job