Experienced Full Stack Data Analyst – Customer Service Insights and Reporting

At arenaflex, we're on a mission to revolutionize the way we understand and interact with our customers. As a key member of our Customer Service team, you'll play a vital role in driving business growth and improvement through data-driven insights and reporting. We're seeking a highly skilled and motivated Data Analyst to join our team, working remotely and part-time, to help us achieve our goals.

About arenaflex

arenaflex is a leading innovator in the entertainment and media industry, dedicated to providing exceptional customer experiences through cutting-edge technology and innovative solutions. Our team is passionate about using data to drive business decisions and improve customer satisfaction. As a Data Analyst at arenaflex, you'll have the opportunity to work with a talented team of professionals who share your passion for data analysis and customer service.

Job Summary

We're looking for a highly skilled Data Analyst to join our Customer Service team, working remotely and part-time. As a Data Analyst, you'll be responsible for creating and maintaining global customer support dashboards and reports for both internal stakeholders and external partners. You'll work closely with our Data Science team to migrate scheduled Scene dashboards into arenaflex's custom data representation tools. Your primary responsibilities will include:

• Creating and maintaining global customer support dashboards and reports for both internal stakeholders and external partners
• Collaborating with the arenaflex Data Science team to migrate scheduled Scene dashboards into arenaflex's custom data representation tools
• Extracting, processing, and analyzing large datasets from various sources to identify trends, patterns, and anomalies in customer support data
• Providing level one support to external partners and internal stakeholders on data-related queries
• Working with Data Engineering teams to ensure the timely resolution of data integrity issues
• Teaching and training clients on how to effectively use and interpret reports and data
• Creating and maintaining up-to-date documentation, including data dictionaries, report definitions, and best practices
• Collaborating with cross-functional teams to understand reporting requirements, business processes, and KPIs
• Preparing and presenting executive-level reports on status, insights, and patterns to inform and drive business decisions

Key Responsibilities

* Create and maintain global customer support dashboards and reports for both internal stakeholders and external partners

• Collaborate with the arenaflex Data Science team to migrate scheduled Scene dashboards into arenaflex's custom data representation tools
• Extract, process, and analyze large datasets from various sources to identify trends, patterns, and anomalies in customer support data
• Provide level one support to external partners and internal stakeholders on data-related queries
• Work with Data Engineering teams to ensure the timely resolution of data integrity issues
• Teach and train clients on how to effectively use and interpret reports and data
• Create and maintain up-to-date documentation, including data dictionaries, report definitions, and best practices
• Collaborate with cross-functional teams to understand reporting requirements, business processes, and KPIs
• Prepare and present executive-level reports on status, insights, and patterns to inform and drive business decisions

Requirements

* Bachelor's degree in Mathematics, Statistics, Business, Data Science, or other relevant quantitative field or equivalent work experience

• 4+ years of experience in data analysis, reporting, and business intelligence, ideally in a customer support or related functional setting
• Proficiency in data manipulation and analysis using data visualization tools like Tableau, Power BI, or similar
• Proven experience in creating complex reports, dashboards, and visualizations that provide actionable insights to drive business improvements
• Experience working with large datasets and performing data cleansing, transformation, and validation to ensure data accuracy and integrity
• Project management, process improvement, influencing, presenting, and consulting skills
• Excellent communication, collaboration, and interpersonal skills – the ability to convey complex ideas in simple terms, engaging diverse audiences to drive results

What We Offer

* Competitive salary and comprehensive benefits package

• Opportunity to work with a talented team of professionals in a dynamic and innovative environment
• Flexible remote work arrangement, part-time schedule
• Professional development and growth opportunities
• Collaborative and supportive work environment
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and detail-oriented Data Analyst with a passion for customer service and data-driven insights, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to our online application portal.

Join the arenaflex Team

At arenaflex, we're committed to creating a workplace that is inclusive, diverse, and supportive of our employees' growth and well-being. We believe that our employees are our greatest asset, and we're dedicated to providing them with the resources, training, and opportunities they need to succeed. Don't miss out on this exciting opportunity to join our team and contribute to our mission of revolutionizing customer service through data-driven insights and reporting. Apply now and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job