Experienced Technical Customer Support Representative – Remote Help Desk Operations

At arenaflex, we are dedicated to providing exceptional customer experiences and delivering innovative solutions that make a lasting impact. As a leading provider of cutting-edge technology and services, we are seeking a highly skilled and motivated Technical Customer Support Representative to join our remote Help Desk team. If you have a passion for delivering outstanding customer service, a knack for troubleshooting complex technical issues, and a drive to succeed in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a forward-thinking organization that is committed to empowering individuals and organizations to achieve their full potential. With a rich history of innovation and a strong focus on customer satisfaction, we have established ourselves as a leader in our industry. Our team is comprised of talented and dedicated professionals who share a common goal: to make a positive impact on the lives of our customers and the communities we serve.

Job Summary

As a Technical Customer Support Representative, you will play a critical role in providing advanced remote operational and technical support to arenaflex customers. You will be responsible for resolving complex technical issues, providing exceptional customer service, and collaborating with cross-functional teams to drive business success. If you have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Provide advanced remote operational and technical support to arenaflex customers via phone, chat, and email

• Troubleshoot complex technical issues and provide technically accurate solutions to customers
• Maintain accurate records in the ticket tracking system and escalate issues when necessary
• Stay up-to-date with proprietary products, websites, hardware, services, and support policies to provide expert-level support
• Analyze, research, resolve, and respond to all support requests in a timely and professional manner
• Participate in team projects that enhance the quality or efficiency of the Help Desk
• Collaborate with cross-functional teams to drive business success and improve customer satisfaction
• Perform other duties as assigned to meet arenaflex's changing business requirements and commitment to continuous improvement

Essential Qualifications

* 2+ years of experience working in the Customer Service/Contact Center industry

• 1+ years of technical experience working with computer systems and technology
• Associate's degree or equivalent experience
• Proven success in a fast-paced support environment
• Excellent oral communication skills and the ability to write in a clear, concise manner
• Outstanding critical thinking skills and the ability to dig deep into issues/problems to discern a clear picture, determine the complexity and severity of problems, and resolving less complex and more severe problems immediately
• Experience troubleshooting browser issues on Windows-based computers and iPads
• Ability to manage multiple open issues and projects in a timely and detailed fashion

Preferred Qualifications

* Web application troubleshooting experience, utilizing tools such as Chrome Developer Tools and Fiddler

• Experience with the Zendesk platform
• Experience troubleshooting Microsoft 365 web applications such as Dynamics 365
• Experience working on a remote team

Schedule

* Monday - Thursday, 2:00 pm - 11:00 pm and Saturdays, 9:00 am - 5:00 pm

• During new hire training period, the schedule will be Monday - Friday, 9:00 am - 5:00 pm

What You'll Get in Return

* Competitive market-pay based compensation

• Flexible work environment with the ability to work remotely from home
• Fun company culture with employee engagement activities that empower team members and reward outstanding performance
• Opportunities for career growth and development through on-the-job training and learning opportunities
• A dynamic and supportive work environment that values diversity, equity, and inclusion

How to Apply

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application today and take the first step towards joining our talented team at arenaflex. Apply To This Job Apply for this job