Experienced Healthcare Customer Care Coordinator – Project-Based: Delivering Exceptional Patient Experience

At arenaflex, we're committed to revolutionizing the healthcare industry by providing unparalleled customer care services that exceed expectations. As a leading provider of innovative solutions, we empower our employees to reach new heights while making a meaningful impact on the lives of others. Our collaborative culture thrives on a shared vision of delivering exceptional patient experiences, and we're seeking a talented Healthcare Customer Care Coordinator to join our team.

About arenaflex

arenaflex is a forward-thinking organization that's dedicated to transforming the customer experience through innovative solutions and cutting-edge technology. Our global network of contact centers serves top-tier clients across multiple industry verticals, with a focus on delivering world-class voice, chat, email, and social technologies. With a team of over 11,000 employees, we're committed to making a positive impact on the lives of our customers and employees alike.

Job Summary

We're seeking an experienced Healthcare Customer Care Coordinator to join our team on a project basis. As a key member of our customer care team, you'll be responsible for providing exceptional support to US-based customers regarding their prescription benefits, claims, deductibles, coverage, and more. If you're a passionate listener with a desire to make a difference in the lives of others, we encourage you to apply.

Responsibilities

As a Healthcare Customer Care Coordinator, you'll be responsible for:

• Answering inbound calls from US customers and addressing their questions and concerns regarding their prescription healthcare benefits
• Providing information about their insurance coverage, including what's included in their benefit plan, copays, and coverage determination
• Handling prescription refills, order status updates, and tracking
• Educating customers on online self-service for updates and helping troubleshoot these self-services
• Empathizing and resolving concerns to simplify the customer's healthcare experience
• Navigating through multiple computer applications with speed and accuracy
• Adapting to learn new call types when business needs change and flexing support in those areas

Work at Home Requirements

To ensure a seamless and productive work experience, we require:

• High-speed internet with at least 10 mbps download speed (no satellite, Wi-Fi, or cellular/wireless carrier hotspot or internet services)
• A hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for
• A dedicated, quiet, and secured workspace with no distractions
• A USB wired headset with noise-canceling microphone

Additional Requirements

To be considered for this role, you'll need:

• 18+ years old and a high school diploma/GED
• Entry-level position with a minimum of 6 months customer service experience
• A customer-focused personality and a desire to help people
• Professional positive attitude and courteous telephone etiquette
• Full-time schedule availability to meet business needs (includes evenings and weekends)
• Willingness to submit a drug test and background check

Benefits & Perks

As a valued member of our team, you'll enjoy:

• $14-$15 per hour + overtime during peak needs
• Access to up to 50% of your pay immediately after your shift
• Paid, virtual training
• Remote work environment
• Opportunity for professional development

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in:

• Empowering our employees to reach new heights and make a meaningful impact on the lives of others
• Fostering a collaborative culture that thrives on shared vision and values
• Providing innovative solutions and cutting-edge technology to deliver exceptional patient experiences
• Offering opportunities for professional development and growth

How to Apply

If you're a passionate listener with a desire to make a difference in the lives of others, we encourage you to apply. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our team of dedicated professionals who are committed to delivering exceptional patient experiences. Apply To This Job Apply for this job