Experienced Customer Service and Sales Call Center Representative – Work From Home Opportunity at arenaflex
Are you a customer service and sales professional looking for a new challenge? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than arenaflex, a global leader in communications and technology, as we seek an experienced Customer Service and Sales Call Center Representative to join our team. As a Customer Service and Sales Call Center Representative at arenaflex, you will be the voice of our company, providing exceptional customer service and sales support to our valued customers. You will be responsible for addressing a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
About arenaflex
arenaflex is a global leader in communications and technology, committed to delivering innovative solutions that connect people and businesses around the world. With a rich history of innovation and a passion for customer satisfaction, arenaflex is the perfect place for customer service and sales professionals who are looking for a challenging and rewarding career.
Key Responsibilities
As a Customer Service and Sales Call Center Representative at arenaflex, you will be responsible for:
- Providing exceptional customer service and sales support to our valued customers
- Addressing a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support
- Using creative problem-solving skills to address complex customer questions and concerns
- Navigating between multiple tools and systems to update customer accounts and maintain records
- Providing effective and timely resolutions for customers and delivering personalized recommendations for our latest products and services
- Meeting monthly sales goals and delivering an outstanding customer experience
- Instilling confidence and loyalty in customers through thoughtful listening and utilizing knowledge of arenaflex's products and services
- Simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services
- Supporting customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required
- Engaging Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution
- Handling wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
- Troubleshooting and resolving various customer-impacting issues, such as voice and data, that span multiple networks and elements
- Keeping up with changes to technology and applications to provide the best resolution for customers
- Getting customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications
What You Can Look Forward To
As a Customer Service and Sales Call Center Representative at arenaflex, you can look forward to:
- A competitive salary of $16.40 - $22.42/hour
- Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations
- Paid training, completed from home, and additional resources to support you
- An excellent benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
- Employee discounts of up to 50% off on eligible AT&T wireless plans, wireless accessories, AT&T Internet, and AT&T phone and wireless home phone
Requirements
To be successful in this role, you will need:
- Call center or customer service experience
- Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
- Occasional overtime may be required
- Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- AT&T will provide all of the equipment you need to get started (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
Career Growth Opportunities
As a Customer Service and Sales Call Center Representative at arenaflex, you will have the opportunity to:
- Round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
- Take on new challenges and responsibilities as you grow and develop in your career
- Work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer service and sales support
- Enjoy a dynamic and fast-paced work environment that is always changing and evolving
Work Environment and Company Culture
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of all employees. We believe in fostering a culture of innovation, collaboration, and continuous learning, where employees feel valued, respected, and empowered to succeed.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities.
How to Apply
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply To This Job Apply for this job