Experienced Customer Service Agent – Clinical Trials Support – Indianapolis 2nd/3rd Shift

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a pivotal member of our Client Services Support team, you'll play a critical role in resolving complex issues, providing top-notch support, and driving success in a dynamic and fast-paced environment. If you're passionate about delivering world-class customer service, possess a strong analytical mindset, and thrive in a team-oriented setting, we invite you to join our team as an Experienced Customer Service Agent – Clinical Trials Support.

What Success Looks Like in This Role

As a Client Services Support Agent, you'll have a profound impact on the lives of our clients and their end-users. Your critical thinking skills, analytical prowess, and ability to meet deadlines in a team environment will be the keys to your success. If you enjoy fact-finding, interacting with people from diverse backgrounds, and working in a dynamic environment, then this role is perfect for you.

Key Responsibilities

* Support, troubleshoot, and resolve end-user issues in our client software applications for clinical trials

• Document all call information according to Quality Assurance (QA) and internal standard operating procedures
• Monitor team mailbox emails and document according to procedures
• Maintain confidentiality as required at all times
• Adhere to departmental procedures for all emergencies

You Will Be Successful in This Role If You Have

* A college degree and at least one year of applicable experience (background investigation and drug screen required)

• Strong computer experience with Microsoft Office products and familiarity with SharePoint
• Strong troubleshooting skills
• Strong written and verbal English communication skills on a professional level
• Strong phone skills
• A strong commitment to customer service
• The ability to apply critical thinking and analytical skills to resolve daily issues
• The ability to work remotely within a 50-mile radius of Indianapolis and travel to client sites for urgent situations
• COVID-19 vaccination restrictions are no longer required to enter facilities according to CDC recommendations for any local or state requirements

Work Environment and Company Culture

As a member of our arenaflex team, you'll enjoy a dynamic and supportive work environment that fosters growth, learning, and collaboration. Our company culture is built on the principles of innovation, customer-centricity, and teamwork. We're committed to providing a safe, inclusive, and respectful workplace that allows our employees to thrive and reach their full potential.

Training and Development

Our training program is designed to equip you with the skills and knowledge needed to excel in this role. You'll participate in a hybrid training program that combines on-site and remote learning, with a focus on hands-on experience and real-world applications. Our training program includes:

• 3 days of on-site training at our Indianapolis office
• 2 days of remote training
• Ongoing support and coaching from experienced team members

Benefits and Perks

At arenaflex, we're committed to supporting our employees' well-being, growth, and success. Our benefits package includes:

• Unlimited paid time off
• 401(k) match
• Comprehensive healthcare
• HSA matching
• Ongoing learning opportunities
• Flexible work arrangements
• And more!

Video Interview

As part of our hiring process, we incorporate video interviews to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

Equal Opportunity Employer

arenaflex is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.

How to Apply

If you're passionate about delivering exceptional customer service, possess a strong analytical mindset, and thrive in a team-oriented setting, we invite you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply To This Job Apply for this job