Experienced Part-Time Customer Service Advocate – Remote Opportunity at arenaflex

Join arenaflex, a leading organization in the healthcare industry, as we continue to innovate and improve the lives of older adults across the United States. Are you passionate about delivering exceptional customer service and making a difference in the lives of others? Do you have a strong desire to work in a dynamic and supportive environment that values employee growth and development? If so, we encourage you to apply for the Experienced Part-Time Customer Service Advocate role at arenaflex.

About arenaflex

arenaflex is a renowned organization dedicated to tackling the most pressing issues facing older adults in the United States. With over 40 years of experience, we have established ourselves as a leading expert in senior healthcare, serving over 270,000 members in California, Arizona, and Nevada. Our mission-driven approach has earned us a reputation for excellence, and we take great pride in recognizing our team members as experts in their fields.

The Role

As an Experienced Part-Time Customer Service Advocate at arenaflex, you will play a vital role in serving our members by being an advocate and point of contact for member questions and concerns regarding benefits, eligibility, referrals, claims, and other aspects of plan benefits and services. You will be responsible for providing superior customer service, educating members and their families about benefits and plan options, and escalating member issues to management or other departments as required.

Key Responsibilities:

* Provide quality customer service by applying arenaflex's Five Service Principles

• Educate members, family, providers, and caregivers regarding benefits and plan options
• Accurately explain benefits and plan options in person, via email, or telephonically
• Provide follow-up with members by clarifying the customer's issue, determining the cause, and identifying and explaining the solution
• Escalate appropriate member issues to management or other departments as required
• Consistently meet and/or exceed departmental standards, including quality, productivity, and adherence to schedule and attendance
• Respond appropriately and in a timely fashion to member/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, claims, and all other issues following departmental policies and procedures and job aids
• Increase member satisfaction by following up and resolving member issues, complaints, and questions in an efficient, timely, and accurate fashion
• Participate in member calling projects as assigned by management to support the overall arenaflex goal of membership retention
• Follow policies and procedures and job aids in order to maintain efficient and complaint operations
• Communicate suggestions for improvement and efficiencies to management
• Identify and report problems with workflows following proper departmental procedures
• Actively participate in departmental staff meetings and training sessions
• Follow all appropriate Federal and State regulatory requirements and guidelines applicable to arenaflex operations, as documented in company policies and procedures
• Follow all HIPAA requirements
• Document transactions by completing applicable member forms and summarizing actions taken in appropriate computer systems and following standards set by the department or by other authorized individuals
• Temporarily respond to routine member questions and concerns on specific medical group call queues as part of skill development
• Contribute to team effort by accomplishing related results as needed
• Actively support the achievement of arenaflex's Vision and Goals
• Other duties as assigned

Your Qualifications:

* Required: G.E.D./High School

• 1-2 years call center or related customer service experience, required
• 1-2 years of prior experience with Medicare benefits, including Medicare Advantage Plans preferred
• Experience in the healthcare, insurance, or pharmacy industry highly desirable
• Ability to maintain a calm demeanor at all times, including during highly charged situations
• Data entry and general computer skills (word processing, e-mail) required
• Effective communication (oral and written) skills. Professional/pleasant telephone manner required
• Ability to handle large call volume, while providing excellent customer service at all times required
• Demonstrated efficiency/effectiveness in an environment with a high call volume

What's in it for you?

* Base Salary range: $20.00

• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• A work-life balance
• An opportunity to become part of a team that makes a difference to our members and our community every day!

Why join arenaflex?

* We believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces.

• We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
• arenaflex is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law.

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our team of dedicated professionals who are passionate about making a difference in the lives of older adults. Apply To This Job Apply for this job