Experienced Customer Sales and Service Representative – Remote Customer Experience Expert

At arenaflex, we're on a mission to revolutionize the way people connect with each other and the world around them. As a Customer Sales and Service Representative, you'll be at the forefront of this revolution, delivering exceptional customer experiences that exceed expectations. If you're driven by purpose and passionate about technology, this role is for you.

About arenaflex

arenaflex is a leading innovator in the telecommunications industry, powering and empowering how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a place where you can share your ideas freely, learn, grow, and thrive. Our commitment to diversity, equity, and inclusion makes us a welcoming and inclusive environment for everyone.

What You'll Be Doing

As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our customers. You'll be the face of arenaflex, answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service. You'll instill confidence and loyalty in our customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. Your responsibilities will include:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
• Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Responding to requests from customers about arenaflex products and services.
• Verifying service order accuracy and completeness and making corrections/changes, as needed.
• Negotiating the collection of overdue bills.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
• Managing various systems and work tools while engaging on the phone with customers.

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns and be driven to provide exceptional customer service.

Essential Qualifications

* Related Associate Degree or 2+ years of relevant experience.

• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Preferred Qualifications

* Experience working in a remote environment.

• Familiarity with arenaflex's products and services.
• Proven track record of meeting sales goals and building relationships with customers.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and other relevant software applications.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills and career. We offer a range of training and development programs, including:

• On-the-job training and coaching.
• Online training and development courses.
• Mentorship programs.
• Opportunities for advancement and career growth.

Work Environment and Company Culture

As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. We're a flexible and adaptable organization that values work-life balance. Our company culture is built on the principles of diversity, equity, and inclusion, and we're committed to creating a welcoming and inclusive environment for everyone.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including:

• Health and wellness benefits.
• 401(k) Savings Plan.
• Stock incentive programs.
• Paid time off.
• Adoption assistance and tuition assistance.
• Award-winning total rewards package.

Equal Employment Opportunity

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger and we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're ready to join our team and deliver exceptional customer experiences, click the link below to apply. We can't wait to hear from you! Apply To This Job Apply for this job