Experienced Customer Care Associate, Group Orders – Join arenaflex's Mission to Combat Hunger and Foster Employee Wellbeing
At arenaflex, we're revolutionizing the way companies feed their employees, while also making a positive impact on local communities. Our innovative food ordering platform, built for companies to feed their employees, has already donated over 10 million meals through partnerships with Feeding America and City Harvest. We're now seeking an experienced Customer Care Associate, Group Orders to join our team and help bring do-good, feel-good eating to the world.
About arenaflex
arenaflex is the leading food ordering platform built for companies to feed their employees. Our mission is to alleviate hunger and inspire employees to connect their work to a larger purpose. We believe that being well fed is an essential ingredient for employee wellbeing, team performance, and company culture. Our platform allows employees to place meal orders with their favorite restaurants, while also helping to combat food insecurity in local communities.
About the Role
As a Customer Care Associate, Group Orders, you will play a critical role in ensuring the highest level of support for our Group Order clientele. You will receive comprehensive training to be fully versed on the arenaflex order platform, learn restaurant dynamics and operations, and develop Customer Support best-practices. This is a specialized role that requires attention to detail, excellent communication skills, and the ability to work in a fast-paced environment. If you're passionate about delivering exceptional customer service and working at a fast-paced growing startup, this is the role for you!
Key Responsibilities
* Work directly with our restaurant partners to resolve real-time order-related issues
- Respond to customer emails & phone calls in a fast-paced, time-critical manner
- Ensure that Group Order operations, procedures, and systems are adhered to
- Constructively handle or supervise order escalations and customer complaints
- Work with management & leadership to develop and improve methods and strategies to support rapid team and platform growth
- Be a resource to both our prestigious clients and to our valued restaurant partners, regarding all aspects of daily Group Order operations
Essential Qualifications
* Excellent phone skills – you feel comfortable and confident with on-the-phone work
- Empathy – you are able to identify with customer dilemmas and assist in a competent and compassionate manner
- Collaborative – you are excited to work with a close-knit team that strives to achieve common goals on a daily basis
- Assertive – you will be entrusted to uphold arenaflex standards of service, and must feel comfortable standing tall when communicating to both customers and restaurant partners
- Meticulous written and verbal communication skills – you are able to assess and respond succinctly, relevantly, and professionally to customer emails
- Coachable – you appreciate the value of feedback and seek opportunities to learn, grow, and push yourself to the edge of your comfort zone in pursuit of your own development
- Dynamic – you must be comfortable with ambiguity and able to think dynamically to solve problems on the fly. You can take core concepts and apply them to any situation
Preferred Qualifications
* Previous experience in customer service or a related field
- Experience working in a fast-paced environment
- Familiarity with food ordering platforms or similar industries
- Strong problem-solving skills and ability to think critically
- Excellent time management and organizational skills
Skills and Competencies Required for Success
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and ability to think critically
- Ability to work independently and as part of a team
- Strong attention to detail and ability to maintain accuracy
- Ability to learn and adapt quickly to new systems and processes
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to providing opportunities for growth and development. As a Customer Care Associate, Group Orders, you'll have the chance to:
- Develop your skills and knowledge in customer service, food ordering platforms, and restaurant operations
- Work with a close-knit team that strives to achieve common goals on a daily basis
- Collaborate with management and leadership to develop and improve methods and strategies to support rapid team and platform growth
- Participate in training and development programs to enhance your skills and knowledge
- Take on new challenges and responsibilities as you grow and develop in your role
Work Environment and Company Culture Highlights at arenaflex
* arenaflex is a remote-friendly company, offering the flexibility to work from home or a co-working space
- Our team is passionate about our mission to alleviate hunger and inspire employees to connect their work to a larger purpose
- We prioritize work-life balance and offer flexible scheduling to support our team members' needs
- We're committed to creating a diverse and inclusive workplace, where everyone feels valued and respected
- We offer a range of benefits, including competitive pay, equity, multiple health insurance options, and a wide range of perks and rewards
Compensation, Perks, and Benefits
* Competitive salary range: $45k - $54k per year
- Equity and stock options
- Multiple health insurance options
- 401(k) matching program
- Flexible PTO and paid holidays
- Professional development opportunities and training programs
- Access to a wide range of perks and rewards, including meal delivery, gym memberships, and more
Conclusion
If you're passionate about delivering exceptional customer service, working at a fast-paced growing startup, and making a positive impact on local communities, we encourage you to apply for this exciting role. As a Customer Care Associate, Group Orders at arenaflex, you'll have the chance to develop your skills and knowledge, work with a close-knit team, and contribute to our mission to alleviate hunger and inspire employees to connect their work to a larger purpose. Apply now and join our team in bringing do-good, feel-good eating to the world! Apply To This Job Apply for this job