Experienced Customer Support Specialist – CPC Processor I – Data Management and Release of Information

Join a team that's making a tangible difference at arenaflex, a leading data platform company for healthcare. We're seeking an experienced Customer Support Specialist to fill the role of CPC Processor I, where you'll play a vital part in driving success in our data management and release of information team. This position offers a hybrid work model, combining remote work with time in our arenaflex office, and provides a competitive salary and comprehensive benefits package.

Overview of arenaflex

arenaflex is a data platform company for healthcare that protects, connects, and delivers the world's health data to power better decisions and advance human health. Our products and solutions enable organizations to move and connect data securely, and our network of networks consists of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500 real-world data partners.

What we offer

By joining arenaflex today, you're stepping onto a highly collaborative team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Our comprehensive onsite/virtual training program, followed by job shadowing with an assigned mentor, will equip you with the skills and knowledge needed to excel in this role.

Key Responsibilities

As a CPC Processor I, you will be responsible for:

• Answering and conducting business on the telephone while maintaining excellent Customer Service, including answering release of information related telephone calls and inquiries accurately and timely.
• Reviewing, researching, resolving, and responding to inquiries that are received via telephone, email, or written correspondence.
• Documenting all calls, inquiries, and resolution in detail in appropriate areas of our software systems.
• Following all department and/or site-specific processes and procedures accordingly.
• Meeting and maintaining the department's productivity and quality assurance expectations.
• Maintaining confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintaining a high level of professionalism and good rapport with co-workers and members of management.
• Performing work in accordance with the training and direction provided and adhering to facility-specific procedures.
• Attending mandatory employee in-service meetings and/or training sessions, if so directed.
• Maintaining an acceptable attendance record and reporting to work as scheduled.
• Performing other duties as assigned.

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent from an accredited institute recognized by the State Department of Education.
• A friendly, professional manner of communication and good customer service skills.
• Experience with multi-line phone systems and computer proficiency, including knowledge of MS-Office at an intermediate/advanced level.
• One year of experience in data entry, medical records, healthcare, insurance claims processing, or proofreading/editing of documents would be beneficial.
• The ability to stay organized while working quickly and strong attention to detail.
• Passing annual Introductory HIPAA examination.
• Passing a 90-day ROI Certification course with a score of 85% or higher.

Preferred Qualifications

While not required, experience in the following fields would be beneficial:

• Data Entry
• Medical Records
• Healthcare
• Insurance Claims Processing
• Proofreading/Editing of Documents

Work Environment and Culture

As a remote employee, you will be required to provide a high-speed internet connection and a work environment free from distractions. arenaflex is committed to creating a diverse and inclusive work environment, and we value a great attitude and a willingness to learn above all.

Compensation and Benefits

arenaflex offers a competitive salary and comprehensive benefits package, including:

• Comprehensive onsite/virtual training program
• Company equipment, including computer, monitor, virtual phone, etc.
• Full benefits, including PTO, Health, Vision, and Dental Insurance, and 401k Savings Plan
• Tuition Assistance

Career Growth Opportunities

arenaflex is committed to investing in our people and providing opportunities for growth and development. As a CPC Processor I, you will have the opportunity to rapidly grow your responsibilities as the company scales and take on new challenges.

How to Apply

If you're a motivated and detail-oriented individual with excellent customer service skills, we encourage you to apply for this exciting opportunity. Please submit your application today, and don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a diverse and inclusive work environment and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply for this job