Experienced Bilingual Customer Service Representative – Spanish Language Support

Join arenaflex, a leading national provider of refrigerated home-delivered meals in the healthcare market, as we continue to grow and expand our services. As a Bilingual Customer Service Representative, you will play a vital role in serving our Spanish-speaking customers, providing exceptional customer service, and ensuring their meal orders are processed efficiently and accurately. If you are passionate about delivering outstanding customer experiences and have a strong commitment to excellence, we invite you to be a part of our team.

About arenaflex

arenaflex is a mission-driven company that has been providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. Our team is dedicated to making a positive impact on the lives of our customers, and we are seeking like-minded individuals to join our family. As a Bilingual Customer Service Representative, you will be part of a dynamic team that values compassion, friendliness, and a strong sense of community.

Job Summary

We are seeking an experienced Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for handling inbound and outbound customer service calls, addressing questions and concerns, and providing exceptional customer service to our Spanish-speaking clients. You will also be responsible for inputting order information into our client order screen, documenting conversations with clients, and ensuring all assigned clients have an order on file.

Responsibilities

* Handle inbound and outbound customer service calls with our clients placing their meal orders

• Address questions and provide exceptional customer service to our Spanish-speaking clients
• Input order information into the client order screen
• Document all conversations with clients into the client information database
• Ensure all assigned clients are contacted and have an order on file
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Work quickly and efficiently without making the client feel rushed
• Meet or exceed performance metrics and quality standards
• Collaborate with other team members to resolve customer complaints and issues

Requirements

* Bilingual (English/Spanish)

• High school degree or GED
• 1 year of previous customer service experience
• Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
• Clear oral communication skills
• Ability to deescalate situations and quickly resolve customer complaints
• Prior experience adhering to company policies and showing core values
• Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits
• Must have a quiet workspace that is free from distraction

Preferred Qualifications

* 1 year of previous call center experience

• Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
• Previous experience working with HIPAA policies and procedures

Physical Requirements

* Repetitive motions that include the wrists, hands, and/or fingers

• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

What We Offer

* Competitive salary

• Weekly paychecks
• PTO, 401k, and a full benefits package
• Tiered growth path for promotion starting Day 1
• Eligible for Referral Bonuses starting Day 1
• Opportunity to work in a dynamic and growing company
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment

* Fully remote position

• Employees must be located in Idaho, Nevada, Texas, or Utah
• Starting wage is $16.00/hour
• Work hours are Monday-Friday, 8:00am-5:00pm Mountain Time/7:00am-4:00pm Pacific Time with the potential for overtime

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and take the first step towards a rewarding new role. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal opportunity employer and complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status. Apply for this job