Avaya and Cisco Voice Administrator

Job Description: About DXC Technology DXC Technology (NYSE: DXC) is a leading global provider of information technology services. We’re a trusted operating partner to many of the world’s most innovative organizations, building solutions that move industries and companies forward. Our engineering, consulting and technology experts help clients simplify, optimize and modernize their systems and processes, manage their most critical workloads, integrate AI-powered intelligence into their operations, and put security and trust at the forefront. Learn more on dxc.com. Hiring Requirements The client is in a controlled goods program environment and must comply with the International Traffic in Arms Regulations (ITAR), which mandates that all applicants be U.S. Citizens. The Voice Administrator is responsible for the configuration, installation, maintenance, and operational support of the organization’s enterprise voice infrastructure and devices. This role focuses primarily on Avaya Aura platforms while also supporting Cisco voice solutions. The position ensures reliable, secure, and high quality communication services across the enterprise through proactive management, troubleshooting, and continuous improvement of telephony systems.

Job Description

Key Responsibilities

• Configure, install, and support Avaya Aura solutions, including Communication Manager (CM), System Manager, and Session Manager.
• Perform MAC (Move, Add, Change) requests for telephony devices, extensions, and user configurations.
• Administer and maintain the Avaya Messaging voicemail system, including setup, troubleshooting, and user support.
• Support and maintain Cisco voice environments, including Cisco Call Manager (CUCM) and Cisco Unity voicemail systems.
• Troubleshoot telephony issues across Avaya and Cisco platforms, including SIP, VoIP, call routing, and voicemail integration.
• Monitor system performance, perform diagnostics, and resolve voice‑related incidents in a timely manner.
• Collaborate with networking, security, and systems teams to ensure optimal integration and performance of voice applications.
• Document system configurations, changes, procedures, and troubleshooting steps for internal knowledge sharing.
• Assist with software upgrades, patches, migrations, and other improvement initiatives for both Avaya and Cisco systems.
• Provide end‑user support for phone devices, softphones, voicemail access, and telephony features.

Skills and Qualifications

• Hands‑on experience with Avaya Aura platforms (Communication Manager, System Manager, Session Manager).
• Strong understanding of Cisco Call Manager (CUCM) and Cisco Unity voicemail administration.
• Working knowledge of VoIP, SIP protocols, call routing, dial plans, and general telephony infrastructure.
• Strong troubleshooting skills for voice quality issues, device provisioning, and cross‑platform integrations.
• Experience managing voicemail systems such as Avaya Messaging and Cisco Unity.
• Excellent communication, documentation, and organizational skills.
• Ability to work independently while collaborating effectively with cross‑functional IT teams.
• Strong customer service mindset with the ability to support users at all technical levels.

Work Environment

Remote, US; Candidates located in the Boston, MA area a plus Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $45,900 - $85,300. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below. We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. Postings Link Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. Apply To This Job