Experienced Customer Support Representative – TurboTax Customer Service
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Support Representative, you'll play a vital role in helping Intuit TurboTax customers navigate their software, resolve issues, and achieve their tax preparation goals. If you're a tech-savvy, customer-centric individual with a passion for problem-solving, we invite you to join our team of dedicated professionals.
About arenaflex
arenaflex is a leading provider of innovative solutions that empower individuals and businesses to thrive in a rapidly changing world. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a Customer Support Representative, you'll be part of a dynamic team that shares your passion for delivering exceptional customer experiences.
Responsibilities
As a Customer Support Representative, you'll be responsible for:
- Providing top-notch customer support via phone, video chat, and traditional chat channels
- Assisting customers with software navigation, locating prior returns and amendments, and escalating calls when necessary
- Communicating with customers in a friendly, professional tone, and resolving issues efficiently
- Collaborating with internal teams to ensure seamless customer experiences
- Staying up-to-date with product knowledge and industry trends to provide informed support
Why Join arenaflex?
* Flexibility: Create your own schedule and work from the comfort of your own home
- Growth Opportunities: Expand your skillset and broaden your horizons while providing exceptional customer service
- Supportive Environment: Our team is dedicated to helping you succeed and deliver outstanding customer experiences
- Competitive Compensation: Earn up to $19 per hour, plus incentives, and enjoy a guaranteed minimum of 45 minutes for each hour if available for the full 60 minutes
- Seasonal Contract: January to April 15th, 2024, with flexible schedule opportunities
Earnings Potential
* Earn up to $19 per hour, plus incentives
- Peak rates apply January - April
- Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times
Schedule
* Flexible schedule opportunities - you create your own schedule!
- Schedule available hours between 7 am and 11 pm CST, Monday - Sunday
- Weekday and weekend options
Skills Needed
* Sincere desire to assist the customer
- Tech savvy and avid computer user
- Ability to multi-task and navigate multiple systems
- Communicate with a friendly tone and professional demeanor
Work Environment Requirements
* Quiet, uninterrupted space
- Organized desk area
- Professional appearance (if on camera)
Technology Requirements
* Personal computer (no tablet)
- Broadband internet connection, recommended at least 10 MBPS
- Wired internet connection (no wi-fi or mobile internet)
- Windows 10 or Windows 11 operating system
- Valid antivirus software installed, running and up to date
- USB headset with microphone
- A webcam will be loaned to each contractor to be used for the duration of the contract.
Important Information
* We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington.
- Contractors must also successfully pass a criminal background check.
- The relationship between you and arenaflex is a contractual relationship. You will remain an independent contractor for the duration of this program assignment.
Ready to Apply?
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and welcome you to our team of dedicated professionals. Apply To This Job Apply for this job