Remote Tech Support Advisor

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Join Us as a Technical Support Advisor! Location: Remote Call Center Join Us as a Technical Support Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team! What You'll Be Doing: Customer Service Excellence:

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.
• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.

Technical Support & Troubleshooting:

• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
• Use multiple systems to research and deliver efficient, real-time solutions.

Adaptability in Communication:

• Connect with a diverse range of customers by adjusting your communication style to meet their needs.
• Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.

Team Collaboration:

• Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals.

What We're Looking For: Customer Service Focus:

• Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).

Technical Enthusiasm:

• A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting.

Resilience Under Pressure:

• Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.

Learning & Growth Mindset:

• Open to feedback and coaching, with a drive to continuously improve and excel.

What You Bring:

• Proven experience in customer support or technical assistance , ideally in a call center setting.
• Strong verbal and written communication skills.
• Problem-solving abilities with a flexible, adaptable approach to challenges.
• Confidence in navigating multiple software tools and systems to resolve issues.
• A self-motivated attitude with effective time management skills.

What You'll Get: Competitive Pay:

• $17.31 per hour, with opportunities for performance-based incentives.

Comprehensive Benefits:

• Full health insurance package, including medical, dental, and vision coverage.

Cell Phone Perks:

• $25/month per line for unlimited phone, text, and data (restrictions may apply).

Training and Growth:

• Paid training to set you up for success.
• Career advancement opportunities with a globally renowned leader in technology innovation.

Referral Bonuses:

• Earn ongoing bonuses for referring new employees through our Referral for Life Program.

Supportive, Inclusive Environment:

• Thrive in a dynamic virtual work environment with a team that's dedicated to your success.
• Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.

Remote Work Requirements

• Private Workspace: A quiet, dedicated workspace with no distractions.
• Ergonomics: A comfortable desk setup with all necessary equipment.
• Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
• Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.

Why You'll Love Working Here: At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you're driven by curiosity, passion, or technical expertise , you'll find the perfect space to grow and succeed with us. Ready to Take the Next Step? Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Apply tot his job Apply To this Job