Experienced Customer Onboarding and Support Consultant – B2B SaaS Business Growth Expert

At arenaflex, we're revolutionizing the way businesses operate by providing innovative solutions that streamline their sales, operations, and finance. As a key member of our team, you'll have the opportunity to make a significant impact on our customers' success and growth. We're seeking an experienced Customer Onboarding and Support Consultant to join our dynamic team and help us achieve our mission.

About arenaflex

arenaflex is a cutting-edge technology company that's changing the face of B2B SaaS businesses. Our innovative solutions empower our customers to focus on what matters most – growing their business. We're a self-funded and profitable business that values transparency, flexibility, and a flat org structure. If you're looking for a company that offers a unique work environment and opportunities for growth, then arenaflex is the perfect fit for you.

Why Join arenaflex?

* Work in a fully remote environment, allowing you to work from anywhere you want

• Be part of a high-growth business that's being built for the long-term
• Enjoy a competitive salary based on experience and location
• Have opportunities for learning and personal development
• Experience a flat org structure with no politics or bureaucracy
• Enjoy flexible working hours, with a mix of calls with European, US/Canadian, or customers in other territories

Key Responsibilities

As a Customer Onboarding and Support Consultant, you'll be responsible for the complete end-to-end customer onboarding and support experience. Your key responsibilities will include:

• Delivering great customer support experience to each customer
• Solving technical issues and taking ownership of customer issues through to resolution
• Building and maintaining Knowledge Base Articles for both internal and external audiences
• Providing relevant recommendations specific to customers' business needs
• Engaging with customers to navigate the setup and administration of their Account to ensure a positive initial outcome
• Reporting to our COO and working closely with our CTO to influence the product's roadmap

Requirements

To be successful in this role, you'll need to have:

• A relevant 3rd-level degree or equivalent qualification
• 2 to 3 years of relevant work experience in customer onboarding & support in a SaaS company helping customers achieve full business potential through technology
• Ability to work independently as a self-starter, manage time, and prioritize activities while performing effectively under pressure
• Proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills
• Ability to apply customer success concepts, practices, and procedures to help drive customer success
• Resolve customer service issues and strategically manage sophisticated customer service problems
• Ability to communicate technical concepts clearly and effectively
• Knowledge of development technologies (HTML, Javascript, APIs, etc.)
• Knowledge of Accounting practices
• Excellent written and verbal communication skills
• Comfortable interacting with other groups and management

Desired Skills/Experience

While not essential, it's desirable if you have:

• Experience working in customer onboarding and technical support
• Previous hands-on experience with cloud applications, such as CRMs and related technologies
• Familiarity with customer support software and management practices (arenaflex uses Intercom)
• Previous experience working with accounting platforms such as Quickbooks, Xero, etc.
• Consultative and customer-focused approach and engagement style
• Ability to prioritize, multi-task, and perform effectively under pressure

Benefits

As a valued member of our team, you'll enjoy:

• A competitive salary based on experience and location
• Opportunities for learning and personal development
• Flexible working hours, with a mix of calls with European, US/Canadian, or customers in other territories
• A career-defining opportunity at an early-stage SaaS company
• A fully remote work environment, allowing you to work from anywhere you want

How to Apply

If you're passionate about customer onboarding and support, and want to be part of a dynamic team that's changing the face of B2B SaaS businesses, then we want to hear from you. Please follow this link to fill out a short form: [https://airtable.com/appPbHXwStr586kw5/shrYSTUID9FLAYuCJ](https://airtable.com/appPbHXwStr586kw5/shrYSTUID9FLAYuCJ) We're a small team, so we'll struggle to respond personally to all applicants, but we'll do our best to get back to you soon. Regardless of the success of your application, we thank you for taking the time to apply.

Simple Application Process

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