Experienced Aviation Customer Service Agent – Part-Time – Denver International Airport

Are you passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment? Do you thrive in a team-oriented setting where every interaction matters? If so, we invite you to join the arenaflex team as an Aviation Customer Service Agent – Part-Time – Denver International Airport. As a key member of our Concierge Team, you will play a vital role in ensuring that international arriving passengers have a seamless and enjoyable experience at one of the world's busiest airports.

About arenaflex

arenaflex is a leading organization in the aviation industry, committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. Our team of over 11,000 talented individuals is dedicated to making a positive impact on our community and the world.

What You'll Do

As an Aviation Customer Service Agent, you will be responsible for delivering exceptional service to customers traveling through our airport, specifically those arriving from international destinations. Your primary duties will include:

• Assisting customers as they pass through the Federal Inspection Service (FIS) facility by managing various queue lines and ensuring customers have the necessary documentation needed for the customs process.
• Providing meet & assist/concierge services to guests of the airport and large groups needing assistance.
• Assisting at airport Information Booths and strategic locations throughout DEN to assist customers with wayfinding, etc.
• Serving as a "Brand Ambassador" for Denver International Airport (DEN) by anticipating customer needs and exceeding their expectations.
• Demonstrating a positive attitude, flexibility, reliability, and accountability in everyday assignments, special projects, and initiatives.
• Providing assistance to and ensuring international arriving passengers flow efficiently throughout various queue lines throughout the Federal customs clearance process.
• Providing an elevated experience when performing meet and assist and concierge-style services.
• Supporting a variety of airport and employee-related events, including meeting and greeting guests and coordinating logistics as required.
• Working closely with internal and external stakeholders by developing relationships with governmental agencies and internal departments to ensure customer service goals and objectives are met.
• Monitoring airport terminal and concourse areas for conditions that compromise safety, security, and efficiency and reporting issues to the appropriate authority.
• Proactively providing assistance to passengers in emergency situations such as weather events, security breaches, train failures, and security level changes.
• Utilizing a variety of technology devices to assist customers with information requests and maintaining a current level of knowledge about DEN by attending training, airport briefings, and meetings with managers, supervisors, and stakeholders.
• Representing Customer Service at daily operational meetings with other airport operational organizations, airlines, Transportation Security Administration (TSA), and contract security providers as needed.
• Maintaining a thorough knowledge of airport services and resources to successfully assist the traveling public.

About You

We are looking for an experienced customer service professional who is passionate about delivering exceptional experiences and working in a fast-paced environment. Our ideal candidate will have:

• Three (3) years of customer service experience working in an airline, airport, service, hotel, or hospitality industry.
• Professional-level experience in using Microsoft Outlook or Microsoft Word.
• Strong oral communication skills.
• Bilingual – German, Spanish, French, Russian, or Japanese a plus.
• Availability requirements: Schedule flexibility, with the ability to work evenings, weekends, and Holidays. Part-time positions are 20-39 hours per week based on business/operational need.
• They are non-benefitted positions that are at-will. Position participates in a seniority-based shift bid.
• Hours of availability required 6:00 AM – 11:00 PM. Availability to extend and change shifts with short notice.

Required Minimum Qualifications

* Education: Graduation from high school or possession of a GED Certificate.

• Experience: Three years of customer service work for airlines, call centers, hospitality, ground transportation, or customer service-related industries.
• Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
• Licensures: Possession of a valid driver's license.

What We Offer

* Competitive pay: $25-29/hour.

• Opportunities for growth and development.
• A dynamic and inclusive work environment.
• A chance to make a positive impact on our community and the world.

How to Apply

Ready to join our team? Click the link below to apply now and we'll be in touch soon! Apply To This Job

Simple Application Process

Our application process is easy and straightforward. Simply click the link above to apply now and we'll be in touch soon. We look forward to hearing from you! Apply for this job