Experienced Full Stack Customer Service Associate – Remote Customer Support & Financial Transactions

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and have a knack for problem-solving? If so, we invite you to join arenaflex, a global leader in fintech and payments, as a Remote Customer Service Associate. This is an exciting opportunity to grow your career and make a real impact in the lives of our clients.

About arenaflex

arenaflex is a global fintech leader with 40,000-plus associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to excellence and purposeful innovation. Our commitment to Diversity and Inclusion: arenaflex is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

Job Summary

As a Remote Customer Service Associate, you will be the face of arenaflex, providing exceptional service to our clients through inbound calls, emails, and chats. You will be a problem solver, a person who is willing to take the extra step to provide great service and have the knowledge to learn to troubleshoot basic issues and inquiries about electronic payments and services. This is a fast-paced, high-volume Call Center role that can be worked in a remote environment for the right person.

Key Responsibilities

* Receive inbound calls from our bank partners, merchants, and card holders, answering questions, while driving issues to resolution to the client's satisfaction.

• Help our clients to receive a WOW experience as they interact with someone who can be both an active listener, communicator and help clients discover the best solution.
• Be enrolled in benefits effective of your first day of employment including Medical, Dental, Tuition reimbursement, 401-k, stock purchase program and much more.
• Will receive state-of-the-art equipment to ensure you can connect to your clients quickly.

What You Will Need to Have

* Must be a Nebraska Resident

• High School diploma or GED
• Minimum of one year of consistent experience working in a customer-facing role preferably in Financial Services or Technology support
• Experience in a call center environment or remote (work from home) office experience strongly preferred.
• Quiet and secure working environment so you can manage a consistent flow of calls and client interaction without the disruption/distraction of others.
• Ability to connect to the Internet with an Ethernet Cable with the following Internet speed requirements: Ping less than 50 ms Download greater than 12.0 Mbps Upload greater than 2.0 Mbps

What Would Be Great to Have

* Experience in a customer-facing Call Center environment, preferably with an online bill pay service or financial institution

• Strong work tenure with previous roles lasting a year or more

Things to Know

* Pay Rate: Starting at $17.00+

• Multiple Training Start Dates: Oct 2nd, 9th, 23rd, and 30th, 2023
• Training Schedule and Length: TBD
• Working Schedule: TBD
• Holidays worked will be paid at the premium rate of double time and a half
• 1 hour of Mandatory overtime is required in many of our lines of business due to business need. Any mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a week
• Shift differentials for those working 2nd or 3rd shift
• Benefits on day one including medical dental and vision
• Tuition reimbursement
• Your recruiter will discuss expectations with you in further detail
• Pre-employment background and drug test are required
• This is a remote role but may not be performed in the following states: California, Colorado, Maine, Minnesota, New York, Washington D.C, or Washington
• This role is not eligible to be performed in Colorado, California, New York or Washington

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Opportunities to work with a diverse and global team

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application today. We look forward to hearing from you! Apply To This Job Apply for this job