Temporary Customer Care Professional I - A: Join arenaflex's Dynamic Team

At arenaflex, we're committed to revolutionizing the long-term care insurance services industry with our innovative approach and dedication to excellence. As a Temporary Customer Care Professional I - A, you'll play a vital role in delivering exceptional customer experiences and driving business growth. This temporary position, expected to last 6 months, offers a unique opportunity to join a leading administrator of long-term care insurance services and make a lasting impact.

About arenaflex

arenaflex is a pioneering company that has been at the forefront of long-term care insurance services for years. With a strong culture that promotes respect, integrity, learning, and initiative, we're the kind of employer you deserve. Our commitment to excellence is reflected in our proprietary long-term care databases, which provide clients with unique risk management insights. As a Temporary Customer Care Professional I - A, you'll be part of a dynamic team that's passionate about making a difference in people's lives.

Responsibilities

As a Temporary Customer Care Professional I - A, your key responsibilities will include:

• Answering and responding to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility, and claims processing.
• Documenting all calls and related correspondence using the LTC insurance system or other proprietary tools and office processes; documenting follow-up calls, voicemails, and any other pending service requests.
• Providing prompt, courteous, and excellent service to internal and external customers at all times, including actively cooperating and interacting with other departments to advance the overall interest of the company.
• Identifying service opportunities and suggesting innovative ideas for improvement.
• Handling multiple products and services intermittently while meeting established service requirements and standards.
• Acting with a sense of urgency and taking ownership regarding aspects of call management and escalation of issues.
• Ensuring issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involving leadership when necessary.
• Other duties and projects as assigned, including assisting with the production of Policy Owner Services duties as required.

Essential Qualifications

To succeed in this role, you'll need:

• A high school diploma or GED.
• Strong written and verbal communication skills, with familiarity with business and phone protocols.
• Excellent organization and detail orientation skills, with the ability to meet established deadlines.
• Proficiency with MS Windows environment, including MS Word.
• Reliability, trustworthiness, and the ability to maintain appropriate organizational confidentiality.
• A minimum of one year customer service experience working in a fast-paced, ever-changing call center environment.

Preferred Qualifications

While not required, we prefer candidates with:

• An associate degree in Business Administration or BA/BS.
• Previous experience working in an insurance or financial services environment.

Skills and Competencies

To excel in this role, you'll need:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Strong problem-solving and analytical skills, with the ability to identify and resolve issues efficiently.
• Proficiency in MS Office, including Word, Excel, and Outlook.
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Temporary Customer Care Professional I - A, you'll have access to:

• Ongoing training and development opportunities, including workshops, webinars, and online courses.
• Mentorship and coaching from experienced colleagues.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment that encourages collaboration and innovation.

Work Environment and Company Culture

As a Temporary Customer Care Professional I - A, you'll work in a hybrid environment that combines remote work with time in our office. Our company culture is built on respect, integrity, learning, and initiative, and we're committed to creating a workplace that's inclusive, diverse, and supportive.

Compensation, Perks, and Benefits

As a Temporary Customer Care Professional I - A, you'll receive:

• A competitive salary for this role.
• Comprehensive benefits, including health insurance, retirement plans, and paid time off.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment that encourages collaboration and innovation.

Conclusion

If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you! As a Temporary Customer Care Professional I - A, you'll play a vital role in making a difference in people's lives and contributing to arenaflex's mission to revolutionize the long-term care insurance services industry. Apply today and let's build the future together!

Apply Now

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