Experienced Full Stack Customer Service Representative – Healthcare Provider Support

At arenaflex, we're on a mission to revolutionize the way healthcare providers interact with our organization. As a key member of our dynamic team, you'll play a vital role in supporting healthcare providers by addressing their inquiries related to benefits, eligibility, billing, clinical authorizations, and behavioral health. If you're passionate about delivering exceptional customer service and have a strong desire to grow your career in a fast-paced, innovative environment, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing innovative solutions to improve the lives of our members. With a strong commitment to excellence, we strive to create a work environment that fosters collaboration, creativity, and growth. Our team is passionate about making a difference in the lives of our members and providers, and we're looking for like-minded individuals to join our mission.

The Role

As a Provider Customer Service Call and Chat Representative at arenaflex, you'll be responsible for providing exceptional customer service to healthcare providers through multi-channel communication, including phone calls and chat. You'll be the advocate for providers, resolving issues, and promoting self-service digital tools to enhance the provider experience. Your strong communication skills, attention to detail, and ability to navigate complex systems will make you an invaluable asset to our team.

Key Responsibilities

* Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues

• Service providers in a multi-channel environment, including call and concurrent chat as required
• Quickly and appropriately triage contacts from healthcare professionals (i.e., physician offices, clinics, billing offices)
• Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
• Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Strong multi-tasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
• Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution

Requirements

* High School Diploma / GED OR equivalent work experience

• Must be 18 years of age OR older
• 1+ years of customer service experience with analyzing and solving customer's concerns
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to type at a speed of greater than OR equal to 35 - 40+ WPM (words per minute) with an accuracy of 90%
• Ability to work any full-time (40 hours / week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday

Nice-to-haves

* Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools

• Prior health care experience and knowledge of healthcare terminology

Benefits

* 10 weeks of paid training

• Flexibility to work remotely if located within a 60-mile commutable distance of Houston, TX

Why Join arenaflex?

At arenaflex, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team is passionate about making a difference in the lives of our members and providers, and we're looking for like-minded individuals to join our mission. As a Provider Customer Service Call and Chat Representative, you'll have the opportunity to:

• Develop your skills and expertise in a fast-paced, innovative environment
• Work with a talented team of professionals who share your passion for delivering exceptional customer service
• Contribute to the success of our organization and make a meaningful impact on the lives of our members and providers
• Enjoy a competitive salary and benefits package, including 10 weeks of paid training and flexibility to work remotely

How to Apply

If you're passionate about delivering exceptional customer service and have a strong desire to grow your career in a fast-paced, innovative environment, we want to hear from you! Please submit your application today, and join our team at arenaflex. Apply To This Job Apply for this job