Experienced Full Stack Customer Support Online Chat Specialist – Remote Contract Role

Are you a highly skilled and passionate customer support professional looking for a challenging and rewarding remote contract role? Do you have a strong background in customer support, excellent communication skills, and the ability to work in a fast-paced startup environment? If so, we may have the perfect opportunity for you! At arenaflex, we're building a prayer and meditation app that's making a tangible difference in people's lives. Our mission is to create a resource that's authentically Christian and Catholic, while also being a valuable tool for anyone looking to grow deeper in their relationship with God. We're seeking a highly skilled Customer Support Online Chat Specialist to join our team on a contract basis.

About arenaflex

arenaflex is a startup that's moving quickly and taking big swings. We're a small and fast-moving team, and each person is responsible for making an impact. It's hard work, but it's also deeply meaningful. We're backed by some of the best mission-driven investors in the world and are excited to build out our team to help even more people grow closer to God.

The Role

As a Customer Support Online Chat Specialist, you'll be responsible for providing exceptional support to our users through our Intercom customer messaging platform. You'll be the face of arenaflex, and your role will be critical in ensuring that our users have a positive experience with our app.

Key Responsibilities

* Answer live chat messages and support the needs of our users in both English and either Spanish or Portuguese

• Collect and relay customer feedback to the rest of the arenaflex team
• Identify potential issues and coordinate appropriately with the Development team
• Support other Customer Support projects as necessary

What You'll Love

* Mission: This work is incredibly humbling. Every day, we hear amazing stories, and we get the pleasure of working on something that's impacting lives.

• Growth: You'll get to journey with us as we grow into a much larger team. You'll get to contribute to building up arenaflex by directly interfacing with users and helping them learn how to use our app.
• Compensation: We'll offer a competitive compensation package that's commensurate with your experience and skills. This position will begin at 20 hours per week and has the potential to ramp up to 40 hours per week depending on need and volume.
• Flexibility: This is a remote contract role, so you can work from anywhere in the world.

What We're Looking For

* Passion: First and foremost, we're looking for someone who's excited and passionate about our mission. It makes it a lot more fun to actually care about what you're working on.

• Experience: We're looking for experience in Customer Support with the ability to communicate clearly and fluently in English and ideally in Spanish or Portuguese using our chat feature. We're looking for someone who's familiar with the startup environment and can hit the ground running.
• Aptitude for Learning: We'll give you the training to be able to answer most of the questions that come your way, but part of the role involves you learning the user journey and being able to creatively address their questions. We'll also be looking for you to synthesize the most common feedback so that the team knows which bugs and improvements to prioritize.

Requirements

* A minimum of 3 years in Customer Support/Service

• Strong fluency in English and being Bilingual in Spanish and/or Portuguese is required
• Familiarity with the following software is a strong plus: Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk
• Coding knowledge is not required but is a plus
• A reliably strong internet connection (at least 10 MB/s) is necessary
• Flexibility to work various shifts, including evenings and weekends, if needed

What We Offer

* A competitive compensation package

• The opportunity to work on a mission-driven project that's making a tangible difference in people's lives
• A flexible and remote work arrangement
• Opportunities for growth and professional development
• A collaborative and supportive team environment

How to Apply

If you're a highly skilled and passionate customer support professional looking for a challenging and rewarding remote contract role, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to connect with you and discuss how you can become a vital part of our success story.

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job

About arenaflex

arenaflex is a startup that's building a prayer and meditation app that's making a tangible difference in people's lives. Our mission is to create a resource that's authentically Christian and Catholic, while also being a valuable tool for anyone looking to grow deeper in their relationship with God.

Our Team

We're a small and fast-moving team, and each person is responsible for making an impact. It's hard work, but it's also deeply meaningful. We're backed by some of the best mission-driven investors in the world and are excited to build out our team to help even more people grow closer to God.

Our Culture

We're a collaborative and supportive team environment that's passionate about our mission. We're looking for someone who shares our values and is excited to join our team.

Our Benefits

* Competitive compensation package

• Flexible and remote work arrangement
• Opportunities for growth and professional development
• Collaborative and supportive team environment

Why Join arenaflex?

* Make a tangible difference in people's lives

• Work on a mission-driven project that's making a positive impact
• Join a collaborative and supportive team environment
• Opportunities for growth and professional development
• Competitive compensation package

How to Apply

If you're a highly skilled and passionate customer support professional looking for a challenging and rewarding remote contract role, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to connect with you and discuss how you can become a vital part of our success story. Apply for this job