Experienced Full Stack Customer Service Representative – Utility Industry

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two interactions are the same? Look no further than arenaflex, a leading utility company dedicated to providing reliable energy solutions to millions of customers across the Midwest and Mid-Atlantic regions. As an Experienced Full Stack Customer Service Representative, you will be the face of arenaflex, handling a wide range of customer inquiries, resolving complex issues, and providing personalized support to our valued customers.

About arenaflex

arenaflex is a forward-thinking company that has been serving our communities for decades. We pride ourselves on our commitment to customer satisfaction, employee development, and community engagement. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks. As a remote customer service representative, you will be part of a vibrant community that values diversity, inclusion, and collaboration.

Key Responsibilities

As an Experienced Full Stack Customer Service Representative, you will be responsible for:

• Processing billing calls, investigating meter read and other requests relating to billing accuracy or payment
• Handling emergency calls, processing customer move-ins, adds, and transfers
• Processing refunds, compensation requests, and changes to accounts
• Routing escalated customer issues for resolution
• Making referrals and processing requests regarding special programs, such as Energy Assistance, CRISIS, Dollar Energy, or other programs
• Processing order inquiry calls, initiating service orders, and providing service order status updates
• Assisting customers with credit/payment arrangements
• Directing customers to the appropriate self-service channels as necessary
• Meeting individual deadlines, metrics, and team goals
• Multi-tasking while effectively focusing on priority issues
• Working cooperatively in a group environment to achieve common goals

Essential Qualifications

* High school diploma or equivalent

• One (1) year of customer service experience
• Computer skills, including navigating multiple tabs, windows, and systems
• Ability to type a minimum of 25 WPM (Word Per Minute)
• Solid written and verbal communication skills
• Must be 18 years of age or older

Preferred Qualifications

* 2-3 years of call center experience

• 2-5 years of previous customer service work from home experience
• Utility experience
• Advanced computer skills, including navigating multiple tabs, windows, and systems
• Ability to type 60-65 WPM

Work Environment and Company Culture

As a remote customer service representative, you will have the flexibility to work from the comfort of your own home. However, you will be required to maintain high-speed wired internet access (75mpbs download and 15mpbs upload) and have a secure, private workspace with proper, ergonomic office equipment and setup. You will also be required to have a smart phone to download a VPN app on your personal device. arenaflex values diversity, inclusion, and collaboration. We strive to create a positive work environment where everyone feels valued and respected. As a member of our team, you will be encouraged to participate in creating and contributing to a positive work environment.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary for this position, as well as a range of benefits and perks, including:

• Comprehensive health insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for career growth and professional development
• A dynamic and supportive work environment

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As a remote customer service representative, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program
• Ongoing training and coaching
• Opportunities for advancement and career growth
• Access to industry-leading tools and technologies

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law.

Safety Statement

arenaflex is committed to promoting a safe work environment. As a remote customer service representative, you will be expected to actively participate in all aspects of our employee safety program, report any unsafe conditions, and take actions to prevent personal injuries.

How to Apply

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to the opportunity to discuss this role further. Apply To This Job Apply for this job