Experienced Full Stack Customer Support Representative – Health and Wellness Industry

At arenaflex, we're dedicated to empowering individuals to take control of their health and wellness journey. Our comprehensive whole-body health snapshot, powered by a BodySpec DEXA scan, provides a unique and fascinating glimpse into what's going on under the skin. By motivating our clients to understand their body in a completely new way, we guide them in the right direction, making them more successful on their health journey – wherever it leads. As a key member of our Remote Health Team, you'll play a vital role in delivering an exceptional customer experience. We're seeking an experienced Customer Support Representative who is passionate about health and wellness, and has a proven track record of delivering top-notch customer service.

About arenaflex

arenaflex is a leading provider of comprehensive whole-body health snapshots, empowering individuals to take control of their health and wellness journey. Our mission is to make a meaningful impact on people's lives by providing them with the tools and knowledge they need to achieve their health goals. We're a dynamic and innovative company that values collaboration, creativity, and a passion for health and wellness.

Job Summary

We're looking for a seasoned Customer Support Representative to join our Remote Health Team. As a key member of our team, you'll be responsible for providing exceptional customer service via phone, SMS, chat, and email. You'll assist our clients with account adjustments, appointment scheduling, system navigation, answer general questions, and de-escalate and triage challenging situations. If you're a customer-centric professional with a passion for health and wellness, we'd love to hear from you!

Key Responsibilities

* Handle daily phone, chat, and email customer service requests originating from customers and teammates

• Communicate promptly and effectively to resolve customer inquiries and issues
• Answer basic client questions about nutrition, health, fitness, and the DEXA technology
• Assist event and support teams with outbound customer communications regarding service logistics, as well as internal triaging of issues
• Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience
• Stay up-to-date with product knowledge and industry trends to provide informed and accurate responses to customer inquiries

Requirements

* 5-day a week fully remote position

• Hours are 2:30pm-11pm CST Sun-Thurs
• First two weeks of training will be M-F
• Sundays are mandatory
• Fridays and Saturdays off
• Schedule is subject to change to accommodate business needs (ample notice provided)
• Previous, extensive Customer Service experience required
• Passion for health/wellness is a must!

Compensation and Benefits

* Expected first-year compensation at over $22/hr or $45,760 annually, including monthly bonuses

• The starting base rate for this role is $20/hour
• Full-time team members receive $500 per month in team bonuses if we hit our monthly team revenue and individual performance goals
• All team members regardless of status or position are eligible for stock option grants, which are awarded based on performance annually
• We expect both hourly and bonus compensation to grow as the company grows
• All base wages are adjusted for inflation and cost of living changes

Benefits

* Sick leave

• Paid time off
• Health, dental, and vision insurance
• 401k
• Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support
• Employee assistance program
• Regular virtual social events

What We Offer

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe that our team members are our greatest asset, and we're dedicated to providing them with the resources and opportunities they need to grow and succeed. Some of the benefits we offer include:

• A competitive salary and bonus structure
• Comprehensive health and wellness benefits
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• Regular virtual social events and team-building activities
• A commitment to diversity, equity, and inclusion

How to Apply

If you're a customer-centric professional with a passion for health and wellness, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Apply for this job