Experienced Customer Support Coordinator - Data Entry Specialist: Thrive in a Dynamic Remote Environment at arenaflex

About arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth and success. As a leading innovator in the industry, we're committed to fostering a culture of collaboration, innovation, and continuous learning. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact in the lives of our customers and stakeholders. If you're a motivated and customer-focused professional looking for a new challenge, we invite you to join our dynamic team as an Experienced Customer Support Coordinator - Data Entry Specialist.

Job Summary

We're seeking an experienced and detail-oriented Customer Support Coordinator - Data Entry Specialist to join our remote team. As a hybrid role, you'll be responsible for providing exceptional customer support and data entry services to our patients, prescribers, insurance companies, and external partners. If you're a skilled communicator with a passion for delivering high-quality results, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners in a timely and professional manner.
• Research and resolve problems efficiently, ensuring customer satisfaction and resolving issues promptly.
• Assist callers by explaining the need for additional information to complete the benefits investigation process or transfer cases to the pharmacy partner.
• Create and/or edit patient records in our database system by entering demographics, insurance information, and prescriptions from incoming referrals.
• Initiate outbound telephone calls to patients for various reasons, such as collecting additional information or explaining the outcome of the benefit investigation.
• Make outreach to prescribers via phone, facsimile, or mail to request additional information or provide benefit outcomes.
• Attach incoming facsimile images to new or existing patient records.
• Identify and escalate concerns received from patients, prescribers, partners, or insurance companies.
• Generate letters and brochures for patients, prescribers, or partners.
• Document the outcome of all interactions associated with the patient record into the database system.
• Adhere to quality, production, and turnaround standards associated with the assigned program.

Requirements

To succeed in this role, you'll need to possess the following qualifications and skills:

Essential Qualifications:

• High school diploma or equivalent.
• One or more years of experience in a highly skilled and fast-paced call center environment.
• Call center experience in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs is preferred but not required.
• Knowledge of medical terminology is preferred but not required.

Preferred Qualifications:

• Detail-oriented, good analytical skills, verbal and written communication skills, with demonstrated ability to communicate with others at all levels.
• Ability to multi-task, independently prioritize, and meet deadlines in a high call volume environment.
• Excellent interpersonal and customer service skills with a focus on customer satisfaction.
• Ability and initiative to work independently or as a team member.
• Ability to problem solve.
• Committed to high standards and accountability.
• Ability to type at least 35 words per minute.
• Ability to adapt to a dynamic work environment.
• Ability to learn quickly.
• General computer knowledge, including proficiency in Microsoft Office applications.

What We Offer

As a valued member of our team, you'll enjoy a range of benefits and perks, including:

• A competitive salary.
• A dynamic and supportive work environment.
• Opportunities for career growth and professional development.
• A comprehensive benefits package, including health, dental, and vision insurance.
• A 401(k) retirement plan with company match.
• Generous paid time off and holidays.
• A flexible work schedule and remote work options.
• Access to ongoing training and education programs.
• A fun and collaborative team culture.

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

About arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth and success. As a leading innovator in the industry, we're committed to fostering a culture of collaboration, innovation, and continuous learning. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact in the lives of our customers and stakeholders.

Join Our Team

We're excited to welcome talented individuals like you to our dynamic team. If you're passionate about delivering exceptional customer experiences and want to be part of a thriving organization, we encourage you to apply for this opportunity. Let's work together to make a difference in the lives of our customers and stakeholders!