Experienced Customer Service Representative - Hybrid Role at arenaflex

About arenaflex

arenaflex is a leading global communications and technology company that has been at the forefront of innovation for nearly 150 years. From the invention of the telephone to the widespread availability of 5G and Fiber, we have been pioneers in making connections that change the world. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day. At arenaflex, we are committed to providing exceptional customer service and creating meaningful connections with each customer.

Job Summary

We are urgently hiring an Experienced Customer Service Representative - Hybrid to join our team at arenaflex. As a member of our team, you will be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. This is a unique opportunity to be the voice of arenaflex and redefine customer service.

Key Responsibilities

* Handle customer interactions (calls, chats, emails) in a fast-paced environment

• Accurately resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and seek higher support if needed
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
• Participate in paid training to enhance your skills and knowledge

What We Are Looking For

* Unwavering Customer Focus: You are dedicated to providing exceptional customer service and creating meaningful connections with each customer.

• Strong Work Ethic: You are a team player who is committed to achieving your goals and exceeding customer expectations.
• Adaptability: You are flexible and able to adapt to changing situations and priorities.
• Problem-Solving Skills: You are able to analyze problems and provide effective solutions.
• Attention to Details: You are meticulous and detail-oriented, ensuring that all customer interactions are handled with precision and care.

Benefits and Perks

* Competitive salary

• Opportunities for career growth and advancement
• Paid training and development programs
• Employee discounts on eligible arenaflex products and services
• Tuition reimbursement program
• Paid Time off and holidays
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Work from Home (WFH) Requirements

* You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs)

• You will need an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• arenaflex will provide all the equipment you'll need to get started (keyboard, monitor, computer, mobile device, etc.)
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.)
• You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)

Career Growth Opportunities

* As a member of our team, you will have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

• You will have the chance to take on new challenges and responsibilities, advancing your career and achieving your goals.
• arenaflex is committed to providing ongoing training and development programs to help you succeed in your role and beyond.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is inclusive and respectful of all employees, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting role. Please submit your application through our website, and we will be in touch to discuss your qualifications and next steps.

Apply Now

Don't miss out on this exciting opportunity to join our team at arenaflex. Apply now and take the first step towards a rewarding career in customer service. Apply for this job