Experienced Customer Service Representative (Contract) – Healthcare Industry Expert
At arenaflex, we're on a mission to revolutionize the healthcare economy by delivering high-quality and affordable care for all. Our innovative approach helps employers restructure their healthcare benefits to provide clear incentives and data-driven insights, directing employees to higher-quality and lower-cost healthcare providers. As we continue to grow and expand our team, we're seeking an experienced Customer Service Representative to join our ranks and help us achieve our vision.
About arenaflex
arenaflex is a rapidly growing company backed by top-tier venture capital firms. We're passionate about transforming the healthcare industry and committed to providing exceptional service to our members. Our team is dedicated to helping employers and employees navigate the complex healthcare system, ensuring that everyone has access to high-quality care.
Job Summary
We're looking for a highly skilled and empathetic Customer Service Representative to join our team. As a key member of our member services team, you'll be responsible for engaging with our members via phone, chat, and email to provide education, guidance, and support. You'll become an expert on arenaflex's product, operations, and member needs, ensuring that our members receive exceptional service and support.
Responsibilities
As a Customer Service Representative, you'll be responsible for:
- Delivering exceptional service to our members via phone, chat, and email, providing education and guidance to help them understand and utilize their benefits
- Following documented best practices for handling member inquiries, suggesting process improvements as you identify them
- Managing and organizing workload using arenaflex's platform and tools, including Zendesk and G Suite
- Triaging and escalating complex and urgent member care needs
- Retaining a working knowledge of employer health benefits and insurance
- Relaying member feedback to leadership teams to improve arenaflex's solution
Key Qualifications
To succeed in this role, you'll need:
- A passion for helping people solve their problems with an ability to think creatively and empathetically
- Experience working in a customer-facing environment with demonstrated experience staying calm under pressure
- Excellent written and verbal communication skills
- A high level of process-orientation, digital organization, and resourcefulness
- A desire to work in a rapidly evolving startup environment, comfortable with some ambiguity
- A desire to be a part of our mission to improve the healthcare system
- Enthusiasm for a role with room for growth
- A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred)
- A bachelor's degree is preferred but not required
What We Offer
As a valued member of our team, you'll enjoy:
- A competitive hourly rate of $17-19/hour
- Flexible scheduling with a scheduled 8-hour shift between our operating hours of 8a-8p Eastern Time
- Opportunities for growth and professional development in a rapidly evolving startup environment
- A dynamic and supportive team environment with a passion for improving the healthcare system
- A comprehensive benefits package, including health, dental, and vision insurance
- A 401(k) retirement plan with company match
- Paid time off and holidays
- Access to ongoing training and development opportunities
Work Environment
As a remote worker, you'll have the flexibility to work from the comfort of your own home or a quiet and distraction-free workspace. You'll need a reliable internet connection and a quiet workspace to ensure that you can focus on providing exceptional service to our members.
How to Apply
If you're passionate about helping people and committed to delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant experience or certifications.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Accommodations for Qualified Individuals with Disabilities
arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, please contact us at [[email protected]](mailto:[email protected]).
Beware of Job Scam Fraudsters
arenaflex's recruiters use only arenaflex email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [[email protected]](mailto:[email protected]).
Apply Today!
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