Experienced Customer Service Representative – Chat Support Specialist

At arenaflex, we're on a mission to revolutionize the way people interact with our company, and we're looking for a talented and driven Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for delivering exceptional chat support to our customers, providing solutions to their queries, and ensuring a positive experience for every interaction.

About arenaflex

arenaflex is a leading company in the vision care industry, with a rich history of innovation and customer-centricity. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We're proud of our award-winning culture, which has been built on the principles of putting the customer first, always. As a company, we're committed to developing innovative products and businesses that make consumers cheer and optometrists squirm.

The Opportunity

We're urgently hiring a Customer Service Representative to join our team in a dynamic and fast-paced environment. As a chat support specialist, you'll be responsible for answering incoming chats, responding to emails, and providing top-notch customer service to our customers. You'll also be required to consult customers on the best value for their contact lens purchase, request contacts prescriptions via phone from eye care providers as needed, and maintain high performance metrics.

Key Responsibilities

* Answer 2-3 incoming chats using LiveEngage (LivePerson) platform

• Reply to incoming emails from customers
• Request contacts prescriptions via phone from eye care providers as needed
• Consult customers on the best value for their contact lens purchase
• Provide top-notch customer service in a fast-paced environment
• Deliver solutions to customers in a way that creates a positive experience
• Maintain high performance metrics including: quality, sales, and dependability
• Be able to problems solve and think fast keeping the customer and company in mind

Essential Qualifications

* High school diploma (or GED equivalent)

• Great typing/computer skills (at least 35 words per minute)
• Hustle and tireless work ethic
• Self-starter, driven, motivated, proactive, and disciplined
• Ability to multitask and prioritize at the same time
• Be innovative, and think on the fly
• Previous experience in Customer Service and Sales experience is a plus

Preferred Qualifications

* Technical aptitude

• Resourceful
• Self-motivated
• Collaborative

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks
• Excellent typing skills (at least 35 words per minute)
• Ability to work independently and as part of a team
• Strong customer service skills
• Ability to think on the fly and be innovative

Career Growth Opportunities and Learning Benefits

* Comprehensive training program to help you develop your skills and knowledge

• Opportunities for career growth and advancement within the company
• Exposure to other roles in the company through internal internships and development programs
• Tuition reimbursement and 401(k) match
• Amazing healthcare coverage and free eye exams for your entire family

Work Environment and Company Culture

* Dynamic and fast-paced work environment

• Collaborative and supportive team culture
• Opportunities for growth and development
• Comprehensive benefits package
• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services

Compensation and Perks

* Competitive salary for this role

• Comprehensive benefits package
• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage
• Tuition reimbursement
• 401(k) match

How to Apply

If you're a motivated and driven individual who is passionate about delivering exceptional customer service, we want to hear from you! Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job

Note:

For remote applicants to be considered, you must live in one of the following approved states: Utah Apply for this job