Experienced Customer Care Coordinator – Remote Opportunity at arenaflex

Job Title:

Experienced Customer Care Coordinator – Remote Opportunity at arenaflex

Job Summary:

arenaflex is a dynamic and innovative company that is committed to providing exceptional customer experiences. We are seeking an experienced Customer Care Coordinator to join our team on a remote basis. As a Customer Care Coordinator, you will be responsible for receiving and making outbound calls to resolve customer concerns in a timely and professional manner. You will also coordinate and resolve customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service.

About arenaflex:

arenaflex is a leading provider of innovative solutions and services that help individuals and businesses achieve their goals. We are committed to developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We strive to make arenaflex an employer of choice and a great place to work!

Position Overview:

As a Customer Care Coordinator at arenaflex, you will be the face of our company, interacting with customers to resolve their concerns and provide exceptional service. You will be responsible for:

• Receiving inbound and making outbound calls to resolve routine customer concerns (e.g., service, billing, results) in a timely and professional manner.
• Coordinating and resolving customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service.
• Prioritizing open, overdue, and/or critical customer follow-up requests or customer concerns and escalating to management as needed.
• Reviewing and responding to customer feedback collected through external sources. Compiling statistical data (e.g., net promoter scores, or NPS), identifying trends, and reporting to management team.
• Making contact with cancel request customers to retain business. Probing to identify root cause and using approved customer save offers (e.g., discounts, service calls) to retain customer.
• Completing special projects to support branch operations and efficiency.
• Entering and maintaining customer data (e.g., contact information, service plan, billing information) into customer database accurately and timely.
• Researching customer database for account and service history and information to resolve customer concerns.
• Following standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes.
• Assessing customer needs for additional services and up-selling as appropriate.
• Identifying and communicating improvement opportunities or trends impacting the customer experience to management.
• Receiving customers and vendors at assigned branch.

Education and Experience Requirements:

* High school diploma/GED required. Associate's degree preferred.

• 2-3 years of customer service experience required.
• Experience resolving escalated customer service issues required.
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Physical Demands & Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to:

+ Sit, stand, and walk + Use hands and arms to handle, feel, or reach + Speak and hear + Use close vision abilities

• Occasionally required to:

+ Lift or move up to 25 lbs + Stoop, kneel, crouch, or crawl

Work Environment:

* Noise level: Low to moderate

• Adverse Conditions: Minimal
• Ability to speak, read, and write fluently in English is required.
• You MUST BE physically located in the United States while performing this job.

Pay Ranges:

$31,819.00 - $58,865.00 This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

Diversity and Inclusion:

arenaflex is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

Equal Opportunity/Affirmative Action Employer:

arenaflex is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | arenaflex (arenaflex.com).

California Residents:

When you express interest in or apply for a job with arenaflex, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

arenaflex performs pre-employment testing.

To Apply:

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply To This Job

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunity to work with a dynamic and innovative company
• Collaborative and supportive team environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Opportunities to make a real difference in the lives of our customers

What We Offer:

* A comprehensive benefits package, including Medical/Dental/Vision insurance and Company-matching 401(k)

• Opportunities for professional development and growth
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• A collaborative and supportive team environment
• A dynamic and innovative company culture
• Opportunities to make a real difference in the lives of our customers

Join Our Team:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our dynamic team and make a real difference in the lives of our customers. Apply now! Apply for this job