Experienced Crisis Contact Chat Specialist – Remote Crisis Intervention and Support

Are you a compassionate and empathetic individual with a passion for helping others in crisis? Do you possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team? If so, we invite you to join arenaflex as a Crisis Contact Chat Specialist, where you will play a vital role in providing 24/7 support to individuals and families in need.

About arenaflex

arenaflex is a leading organization dedicated to providing crisis intervention and support services to individuals and families across the country. Our mission is to empower individuals to navigate life's challenges with confidence and resilience. We believe that everyone deserves access to compassionate and non-judgmental support, and we are committed to delivering exceptional service to those who need it most.

Job Summary

As a Crisis Contact Chat Specialist, you will be responsible for responding to crisis chats and texts, providing emotional support, assessment, crisis intervention, and treatment/support referrals to individuals in a consistent and non-judgmental manner. You will work closely with a team of professionals to ensure that individuals receive the support they need to navigate crisis situations. This is a remote position, and you will be required to work flexible hours, including days, evenings, overnight shifts, holidays, and weekends.

Key Responsibilities

* Respond to crisis chats and texts, providing emotional support, assessment, crisis intervention, and treatment/support referrals to individuals in a consistent and non-judgmental manner.

• Consistently and accurately assess each chat/texter for suicide risk following assessment protocols and practices; provide adequate and relevant safety/action planning for each contact.
• Offer and provide follow-up services to individuals at risk of suicide, suicide loss survivors, or third-party contacts.
• Gather information about the circumstances that precipitated the call and the caller's specific needs for assistance.
• Serve as a mandated reporter in cases of suspected abuse.
• Follow through on imminent risk assessments to assure emergency contact is made and confirm outcomes or re-engage as instructed using the ASIST model.
• Maintain confidentiality of all contacts adhering to arenaflex's policies and procedures.
• Complete required arenaflex paperwork, including the recording of all calls in the resource database accordingly.
• Utilize supervisory consultation for guidance, support, or debriefing as needed.
• Attend in-services and continuing education events to improve skills and be alerted to changes in policies or procedures.
• Actively participate in arenaflex's community disaster/emergency response plan.

Requirements

* High school diploma and bachelor's degree required.

• Experience in mental health, crisis intervention, counseling, psychology, a loss survivor, working with youth or LGBTQA, or community non-profit a plus.
• Ability to work independently with confidence, as well as work as an integral part of a team of professionals.
• Ability to handle and manage stress due to scope and type of chats that may be received.
• Must have attention to detail and the ability to multi-task.
• Candidates must be willing to work flexible hours, including days, evenings, overnight shifts, holidays, and weekends.
• Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop.

Skills and Competencies

* Excellent communication and problem-solving skills.

• Ability to work independently and as part of a team.
• Strong attention to detail and ability to multi-task.
• Ability to handle and manage stress due to scope and type of chats that may be received.
• Strong emotional intelligence and empathy.
• Ability to maintain confidentiality and adhere to arenaflex's policies and procedures.
• Strong organizational and time management skills.

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing ongoing training and development opportunities to support your growth and success.

• You will have the opportunity to work with a team of experienced professionals who are passionate about crisis intervention and support.
• arenaflex offers a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan.
• You will have the opportunity to make a meaningful difference in the lives of individuals and families in need.

Work Environment and Company Culture

* This position is remote, and you will be required to work from home.

• arenaflex supports a comfortable, yet professional work environment.
• Courtesy, respect, and equitable treatment are expected.
• Staff members receive support, recognition, and appreciation for jobs well done.
• arenaflex is committed to creating a diverse and inclusive work environment.

Compensation, Perks, and Benefits

* arenaflex offers a competitive salary and benefits package, including health, dental, and vision insurance, as well as a 401(k) plan.

• You will have the opportunity to work from home and enjoy a flexible schedule.
• arenaflex offers ongoing training and development opportunities to support your growth and success.
• You will have the opportunity to make a meaningful difference in the lives of individuals and families in need.

Conclusion

If you are a compassionate and empathetic individual with a passion for helping others in crisis, we invite you to join arenaflex as a Crisis Contact Chat Specialist. This is a unique opportunity to make a meaningful difference in the lives of individuals and families in need. Apply today and let's build the future together. Apply To This Job Apply for this job