Temporary Customer Support Representative - Part Time at arenaflex

Join arenaflex's Dynamic Team as a Temporary Customer Support Representative - Part Time!

Are you passionate about delivering exceptional customer experiences and making a lasting impact? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking a highly skilled and dedicated Temporary Customer Support Representative - Part Time to join our team. As a key member of our customer support function, you will play a vital role in driving customer satisfaction and retention, while contributing to the growth and success of our subscription video-on-demand (SVOD) services.

About arenaflex

arenaflex is a leading provider of positive and authentic storytelling, offering a diverse range of entertainment options through our UPtv, UP Faith & Family, and AspireTV networks. Our mission is to deliver uplifting and engaging content that resonates with our audience, and we're committed to providing an exceptional customer experience that exceeds their expectations.

Key Responsibilities

As a Temporary Customer Support Representative - Part Time, you will be responsible for:

• Responding to subscriber questions and concerns in a timely manner, meeting or improving upon arenaflex's service level goals
• Troubleshooting customer interactions across multiple communication channels and devices
• Ensuring customer interactions consistently reflect arenaflex's brand values and communication strategy
• Reviewing reports from daily review sessions to understand trends with overall request volume, concentrations of issues with the platform, and customer comments on forums, in-app review, and social media
• Using ZenDesk data to monitor and uncover trends in volume, issues, and sentiment to drive process improvement and support management decision making

Soft Skills (Interpersonal Skills)

To succeed in this role, you will need to possess:

• A passion for serving others, with excellent written and customer service skills
• The ability to triage issues and clearly communicate solutions in a concise manner
• Patience, tact, and the ability to adapt communication style to varying customer personalities and levels of familiarity with SVOD technology
• The ability to perform calmly under pressure and meet deadlines
• Strong Emotional Intelligence (EQ) with the ability to work cross-functionally with various and diverse teams both internally and externally
• A continuous learning mindset, especially around the key elements of the service, including distributors, platforms, and content

Education/Experience

We are looking for candidates with:

• A Bachelor's degree in business, communications, or other relevant field, or equivalent years of experience
• 1+ years of previous experience in a customer-facing role, ideally in media, digital MVPD(s) or OTT SVOD service(s), project management, e-commerce, or retail
• Sufficient familiarity with streaming services and technology/apps to be able to assist in troubleshooting
• Experience managing high-volume queues, preferably within a customer service environment
• A strong understanding of the digital streaming space

Skills

* Proficiency with Microsoft Office applications, especially Excel

• Experience with Zendesk or other customer support software
• Familiarity with various app platforms, such as iOS, Android, Amazon Fire, Xbox, Tizen, Apple TV, and Roku

Work Environment and Culture

arenaflex is committed to providing a dynamic and inclusive work environment that fosters growth, innovation, and collaboration. As a Temporary Customer Support Representative - Part Time, you will have the opportunity to work remotely, with flexible scheduling to accommodate your needs. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and growth.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a lasting impact, we encourage you to apply for this exciting opportunity. Please submit your application and resume online at [insert link]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer, committed to equal-employment principles and compliance with all applicable federal, state, and local equal employment opportunity laws and regulations. We provide reasonable accommodations for applicants and employees with sincerely held religious beliefs, practices, or observances that conflict with work requirements and for applicants and employees with known disabilities, provided that such individuals are qualified to perform the essential functions of the job, with or without accommodation, and provided that any accommodations would not impose an undue hardship on the company or introduce a direct threat to the health and safety of the worksite employee with a disability or others.

Application Process

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