Experienced Full Stack Support Specialist – Remote Customer Service

Are you a customer service rockstar with a passion for technical support? Do you thrive in fast-paced environments and enjoy helping others? Look no further! arenaflex is seeking a highly skilled and motivated Tier 1 Support Specialist to join our growing team of customer support professionals. As a key member of our 24/7/365 support team, you will be responsible for providing exceptional support to our end-users, including physicians, nurses, and system administrators.

About arenaflex

arenaflex is a leading provider of clinical communications, scheduling, and patient engagement solutions. We have been recognized as one of the fastest-growing private companies in America, with an impressive 88% growth rate over the past three years. Our mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting. By joining arenaflex, you will have the unique opportunity to be part of a dynamic team that is making a real difference in the lives of patients and healthcare professionals.

Position Overview

As a Tier 1 Support Specialist, you will be responsible for providing technical support and assistance to our end-users, including:

• Fielding incoming client communications via phone, chat, and our online customer portal
• Helping end-users administer their arenaflex applications
• Training end-users on how best to use arenaflex's phone, mobile, and web applications
• Troubleshooting basic-to-advanced issues related to message delivery and/or message content
• Collaborating with other arenaflex teams, including customer success, integration, and technical teams, on escalated technical issues

What You'll Be Doing

As a Tier 1 Support Specialist, you will be responsible for a wide range of tasks, including:

• Fielding incoming client communications via phone, chat, and our online customer portal
• Helping end-users administer their arenaflex applications
• Training end-users on how best to use arenaflex's phone, mobile, and web applications
• Troubleshooting basic-to-advanced issues related to message delivery and/or message content
• Collaborating with other arenaflex teams, including customer success, integration, and technical teams, on escalated technical issues
• Building and revising new user accounts based on established standards and best practices
• Working with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues

Who You Are

We are looking for highly skilled and motivated individuals who are passionate about providing exceptional customer service. To be successful in this role, you will need:

• Strong technical aptitude
• Excellent written and verbal communication skills
• Excellent analytical and troubleshooting skills
• Ability to work in a fast-paced environment and successfully prioritize competing tasks
• High customer empathy and exceptional customer service skills
• Access to high-speed internet
• Ability to work some holidays and weekends

What You'll Get

As a Tier 1 Support Specialist at arenaflex, you will enjoy a range of benefits, including:

• Competitive salary
• Comprehensive benefits package, including health, dental, vision, life, and disability insurance options
• 401K plan with match and immediate vesting
• 17 company holidays, 2 floating holidays, and competitive paid time off policy
• Internal advancement opportunities
• Remote first work environment

How to Apply

If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Disability Accommodations

arenaflex is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. We invite individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing undue hardship.

Job Requirements

This position requires interaction with people and technology while either standing or sitting. To best service our customers on the phone, face-to-face, or on the computer, all support employees must be able to communicate with or without reasonable accommodation. While performing the duties of this job, the employee must be able to sit for extended periods of time (position is primary sedentary), must have acute hearing ability, must be able to speak English, and must have the ability to perform repetitive hand motions.

Submit Your Application

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