Experienced Full Stack Customer Service Representative – Benefits Administration Services

Join arenaflex, a leading provider of innovative solutions in the benefits administration services industry, as a Remote Customer Service Associate. As a key member of our team, you will play a vital role in delivering exceptional customer experiences to our valued clients. If you possess a passion for customer service, natural empathy, and the determination to deliver comprehensive resolutions, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that is committed to revolutionizing the benefits administration services industry. With a strong focus on innovation, customer satisfaction, and employee growth, we strive to create a work environment that is both challenging and rewarding. Our team is comprised of talented professionals who share a common goal: to provide exceptional service to our clients and to make a positive impact on their lives.

Role Snapshot

* Start Date: Immediate openings available

• Position: Remote Customer Service Associate
• Company: arenaflex
• Compensation: A competitive salary
• Location: Remote

Benefits of Working at arenaflex

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible work arrangements to suit your needs
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

Key Responsibilities

As a Remote Customer Service Associate, you will be the initial point of contact for inquiries from potential and existing clients regarding their pensions and other financial benefits. Your key responsibilities will include:

• Providing one-to-one inbound telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Periodically providing support through outbound calls as needed
• Accurately documenting enrollment requests, status changes, complaints, and grievances
• Entering application and enrollment information into a web-based computer system for customers as needed
• Maintaining technical and program policy proficiency within the client rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To be successful in this role, you should meet the following requirements:

• High School Diploma/GED
• Must be 18 years of age
• Ability to successfully pass a criminal background check
• Previous customer service and/or call center experience
• Proficiency with MS Office and keyboarding
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• Experience working with healthcare and employer benefits is highly preferred
• Ability to successfully complete paid training
• Flexibility to work an 8-hour shift between 8am-10pm EST, Monday- Friday

Training and Development

arenaflex is committed to providing our employees with the skills and knowledge they need to succeed in their roles. Our comprehensive training program will teach you everything you need to know to become a successful Remote Customer Service Associate. You will receive:

• Paid training ($15.00 per hour) with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• Basic understanding of a call center environment in a customer service role and quality monitoring processes

Work Environment and Culture

arenaflex is a dynamic and collaborative work environment that values diversity, inclusion, and employee growth. Our team is comprised of talented professionals who share a common goal: to provide exceptional service to our clients and to make a positive impact on their lives. We offer a range of benefits and perks to support your physical, emotional, and financial well-being, including:

• Full benefits package
• Paid holidays and paid time off (PTO) or vacation and/or sick time
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• Retirement savings plan

Compensation and Benefits

arenaflex offers a competitive salary and benefits package, including:

• $16.00 per hour pay rate after training (bi-weekly pay)
• Paid training ($15.00 per hour) with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• Basic understanding of a call center environment in a customer service role and quality monitoring processes

How to Apply

If you believe you have what it takes to join our team as a Remote Customer Service Associate, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and free from discrimination. Apply for this job